Results-driven customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Via Benefits
Draper, UT
08.2025 - 04.2026
Assisted customers with product inquiries, ensuring accurate information and effective resolution of issues.
Processed orders and returns efficiently, maintaining high levels of customer satisfaction.
Adapted quickly to new products and services, ensuring comprehensive knowledge for customer support.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
UnitedHealth Group
Minnetonka, MN
02.2024 - 01.2025
Assisted customers with inquiries regarding benefits and enrollment processes.
Resolved customer issues efficiently, ensuring a positive service experience.
Utilized CRM software to track and manage customer interactions and feedback.
Collaborated with team members to enhance service delivery and operational efficiency.
Assistant Clerk
Holistic Healthcare In Albany
Albany, GA
06.2022 - 11.2023
Supported daily administrative tasks to ensure efficient office operations.
Processed patient records and maintained accurate documentation for compliance.
Coordinated scheduling of appointments, enhancing patient flow and satisfaction.
Assisted in managing inventory of medical supplies, optimizing resource allocation.