Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sierra Williams

Albany,MI

Summary

Results-driven customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Via Benefits
Draper, UT
08.2025 - 04.2026
  • Assisted customers with product inquiries, ensuring accurate information and effective resolution of issues.
  • Processed orders and returns efficiently, maintaining high levels of customer satisfaction.
  • Adapted quickly to new products and services, ensuring comprehensive knowledge for customer support.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

UnitedHealth Group
Minnetonka, MN
02.2024 - 01.2025
  • Assisted customers with inquiries regarding benefits and enrollment processes.
  • Resolved customer issues efficiently, ensuring a positive service experience.
  • Utilized CRM software to track and manage customer interactions and feedback.
  • Collaborated with team members to enhance service delivery and operational efficiency.

Assistant Clerk

Holistic Healthcare In Albany
Albany, GA
06.2022 - 11.2023
  • Supported daily administrative tasks to ensure efficient office operations.
  • Processed patient records and maintained accurate documentation for compliance.
  • Coordinated scheduling of appointments, enhancing patient flow and satisfaction.
  • Assisted in managing inventory of medical supplies, optimizing resource allocation.

Education

High School Diploma -

Miami Norland Senior High School
Miami, FL
06-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Via Benefits
08.2025 - 04.2026

Customer Service Representative

UnitedHealth Group
02.2024 - 01.2025

Assistant Clerk

Holistic Healthcare In Albany
06.2022 - 11.2023

High School Diploma -

Miami Norland Senior High School
Sierra Williams