Sierra Wyatt
Bremen,GA
Summary
Dynamic customer relations and sales professional with a proven track record at Cricket Wireless, recognized for exceeding sales targets through consultative sales approaches. Proficient in Salesforce and skilled in operational management, delivering strategic solutions that enhance customer loyalty. Strong communicator with a focus on collaborative training techniques to elevate team performance. Committed to driving continued success in customer engagement and sales optimization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Cricket Wireless
Carrollton, USA
06.2023 - Current
- Provide customer support and consultations, helping customers find the right mobile plans and devices.
- Maintain detailed records of customer interactions and sales activities.
- Achieve sales targets by effectively presenting product offerings, and addressing customer concerns.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Provided technical support for customers using the company's products or services.
Assistant Teacher
Color Us Kids Learning Center
Carrollton, USA
08.2022 - 12.2023
- Developed and implemented curricula for new courses in alignment with educational standards.
- Maintained accurate records of curriculum development processes, materials, and outcomes.
- Assisted in the planning and implementation of age-appropriate educational activities for a group of 10 or more children.
- Supported classroom management and created a safe, inclusive learning environment.
- Worked closely with parents and guardians to track and support student progress.
- Provided individualized instruction to students who needed additional assistance.
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Encouraged positive behavior with rewards and incentives.
- Collaborated with other staff members to ensure student success.
Assistant Manager
Domino's
Carrollton, USA
01.2023 - 04.2023
- Managed store operations, including opening and closing, inventory control, and ensuring customer satisfaction.
- Supervised and trained teams of 8 or more employees, performing performance evaluations, and implementing discipline as needed.
- Handled hiring, firing, and employee scheduling to ensure efficient operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Housekeeper
Hampton Inn by Hilton
Bremen, USA
06.2019 - 09.2022
- Maintained cleanliness and orderliness in guest rooms, public areas, and restrooms.
- Performed deep-cleaning tasks, including carpet shampooing, and appliance sanitation.
- Ensured adherence to safety standards, reducing the risk of contamination and infection.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
Sales Representative
Boost Mobile
Carrollton, USA
03.2020 - 11.2021
- Developed and nurtured customer relationships, leveraging effective communication to promote sales.
- Exceeded sales goals by actively following up on leads and closing deals with new and existing clients.
- Managed customer accounts and tracked interactions using Salesforce CRM.
- Generated new sales leads through cold calling and networking activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Assistant Store Manager
MTP Management
Carrollton, USA
05.2018 - 07.2021
- Oversaw day-to-day store operations, including inventory management, employee scheduling, and customer service.
- Implemented policies for financial control, budgeting, and sales targets.
- Led a team of 4 or more employees, providing training, and ensuring high levels of team performance.
- Monitored inventory levels and restocked as necessary.
- Conducted periodic audits of textbook inventory.
- Kept track of inventory for ordering purposes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Cashier
MTP Management
Carrollton, USA
02.2015 - 07.2021
- Organizing daily staff schedules and assigning shifts.
- Maintaining accurate records of fuel and other store inventory levels.
- Delivered excellent customer service, resolving complaints, and answering product inquiries.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Managing financial transactions such as deposits, refunds, credits.
- Processed transactions and handled cash registers accurately.
- Assisted with stocking and organizing product displays to maximize sales.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Teacher
Redding's Kids Academy
Villa Rica, USA
02.2015 - 06.2020
- Provided support for preschool children with special needs in an inclusive environment.
- Developed and executed lesson plans, monitored student progress, and maintained open communication with parents.
- Integrated music, art or physical education activities into daily curriculum when applicable.
- Participated in professional development workshops, conferences, seminars related to teaching best practices.
- Developed and implemented lesson plans that were tailored to the individual needs of each student.
Education
High School Diploma -
Carrollton High School
Carrollton, GA05.2015
Skills
- Customer Relations
- Sales & Upselling
- Operations & Management
- Technology & Tools
- Strong problem resolution
- Effective Relationship Management
- Effective Communication
- Consultative Sales Approach
- Proficient in Cross-Selling
- Customer Loyalty Strategies
- Organizational Scheduling
- Financial Budgeting
- Inventory Management
- Salesforce Proficiency
- Proficient in Microsoft Office
- Google Drive Proficiency
- Resolution Facilitation
- Collaborative Training
- Performance Evaluation
- POS System Management
- Client Account Development
- Strategic Solutions Planning
- Staff training
Certification
- Customer Service - Proficient, 06/01/21
- Call Center Customer Service - Proficient, 06/01/21
Languages
English
Professional
Spanish
Limited
Timeline
Sales Representative
Cricket Wireless
06.2023 - Current
Assistant Manager
Domino's
01.2023 - 04.2023
Assistant Teacher
Color Us Kids Learning Center
08.2022 - 12.2023
Sales Representative
Boost Mobile
03.2020 - 11.2021
Housekeeper
Hampton Inn by Hilton
06.2019 - 09.2022
Assistant Store Manager
MTP Management
05.2018 - 07.2021
Customer Service Cashier
MTP Management
02.2015 - 07.2021
Teacher
Redding's Kids Academy
02.2015 - 06.2020
High School Diploma -
Carrollton High School