Hi, I’m
Sierra Hurst
East Dubuque,IL
Summary
Goal-oriented individual with strong organizational skills. Knowledgeable in content creation, management and audience engagement. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
1
Certification
Work History
East Dubuque, IL
Customer Service Representative
12.2021 - 08.2022
Job overview
- Act as primary liaison with callers; assisting with questions and solving problems related to claims application.
- Educated and informed customers through multiple communication channels.
- Entered verbal and written application information into claims management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Dubuque
Claims Assistant
05.2016 - 09.2018
Job overview
- Developed and implemented strategies to improve claim processes.
- Correspond with claimants, law offices and medical institutes to obtain necessary information to process claim.
- Perform general administrative and clerical work around office.
Dubuque
Direct Support Professional
10.2015 - 04.2016
Job overview
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completed regular check-ins and progress report for each client.
Education
Capri CollegeDubuque, IA
from Aesthetics
11.2020
Capri CollegeDubuque, IA
from Cosmetology
01.2016
Northern Iowa Community CollegeDubuque, IA
GED
12.2013
Skills
- Social media marketing
- SEO
- Google Analytics
- Self-motivated
- Well-organized
- Team training
- New hire onboarding
- Knowledge of social media platforms and best practices
- Strong computer literacy
- Strong analytical and problem-solving skills
- Strong customer focus
Certification
- Eyelash Extensions, The Lash Star Training - 07/2018
- Microblading and Shading , Microblading The Sierra Way - 11/2019
- Digital Marketing and E-Commerce, Google Career Certificates - 12/2022-Current
Timeline
Customer Service Representative
12.2021 - 08.2022
Claims Assistant
05.2016 - 09.2018
Direct Support Professional
10.2015 - 04.2016
Capri College
from Aesthetics
Capri College
from Cosmetology
Northern Iowa Community College
GED