Dynamic team leader with strong skills in customer service, employee training, and goal setting. Proven ability to motivate staff and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Team Lead
Popshelf
Wylie, Texas
02.2025 - Current
Led team in delivering exceptional customer service and maintaining optimal product availability.
Supported manager in establishing clear team goals and tracking progress towards achieving them.
Encouraged team members by recognizing their achievements and providing supportive feedback.
Mentored newly hired employees, enhancing their understanding of various company programs.
Assistant Store Manager
Dominos Pizza Inc.
Wylie, Texas
07.2022 - 02.2025
Supervised daily operations to ensure store efficiency and customer satisfaction.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored sales activities to ensure customer satisfaction and maintain product quality.
Conducted frequent walk-throughs and guided team members to address issues affecting store appearance and professionalism.
Oversaw daily cash handling procedures and reconciled discrepancies.
Oversaw daily store operations, including customer service, inventory management, and staff scheduling.
Cashier
Omg Creamery
Wylie, Texas
06.2020 - 04.2022
Processed customer transactions accurately and efficiently at Omg Creamery.
Handled customer complaints professionally, adhering to company policy and enhancing customer satisfaction.
Provided accurate information on store procedures and policies, assisting customers in making informed decisions.
Maintained cleanliness and organization of front counter, ensuring a welcoming environment for customers.