Hi, I’m
Sierra Scivally
Nashville,Tennessee
Summary
Seeking full-time employment. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
1
Certification
Work History
CTD Staffing/ State Of TennesseeNashville, TN
Legal Assistant
01.2022 - Current
Job overview
- Responsible for research/review of case information and document findings
- Provide proficiency with building, updating, and maintaining spreadsheets, presentation software, and working efficiently in multiple data bases
- Perform schedule management, note-taking, email organization and distribution skills
- Timely and Efficiently process and upload documents
- Uses Excel to track actions on incoming/outgoing correspondence, both paper and electronic
- Scanned documents and saved in database to keep records of essential organizational information.
UberNashville, TN
Customer Relations Specialist
05.2020 - 09.2021
Job overview
- Solved issues that occurred during the delivery process, in real time
- Mediated conflict between driver and merchant or driver and customer, back office task that could not be performed by the driver, and location assistance among other things
- Assisted with keeping the relationship of our company and the merchants intact, by successfully encouraging contract renewals
- Preformed audits, pinpointing vital areas of improvement.
- Coordinated statistical data analysis, design and information flow.
Ford Motor CreditFranklin, TN
ASR/Distribution Clerk
11.2017 - 09.2019
Job overview
- Managed 40< high balance accounts per day; overseeing that accounts remained current and account holders upheld their obligations
- Prepared and processed 80< company documents per day.
- This position requires time management skills, high efficiency, great organization skills, ability to perform and excel in clerical work, comprehension of processing and distributing company documents, and a positive attitude.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Community Health ServicesFranklin, TN
Customer Service Representative
08.2017 - 11.2017
Job overview
- Collections focused
- Managed data entry for multiple medical facilities accounts, which ranged from collecting insurance information to updating patient information.
- Assisted patients with processing payments, making payment arrangements, answering financial questions relating to the account and handling payment disputes
- Answered customer telephone calls promptly to avoid on-hold wait times.
Verizon WirelessMurfreesboro, TN
Customer Advocate
01.2016 - 06.2017
Job overview
- Preformed 40< inbound and outbound calls for Verizon Wireless customers
- Provide assistance with managing customers accounts, billing questions and discrepancies, number porting, and Sales
- Provide tier 2 technical support for mobile devices including cell phones, tablets, smart watches, internet routers and network connectivity.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
Education
Middle Tennessee State UniversityMurfreesboro, TN
Bachelors Degree from Political Science
12.2015
Skills
- Critical Thinking
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Database Management
- Project Coordination
- Team Management
- MS Office
- Customer Care
- Budget Planning
- Attention to Detail
- Spreadsheet Development
- Data Analysis
Certification
- Licensed Life insurance agent - TN
Timeline
Legal Assistant
CTD Staffing/ State Of Tennessee
01.2022 - Current
Customer Relations Specialist
Uber
05.2020 - 09.2021
ASR/Distribution Clerk
Ford Motor Credit
11.2017 - 09.2019
Customer Service Representative
Community Health Services
08.2017 - 11.2017
Customer Advocate
Verizon Wireless
01.2016 - 06.2017
Middle Tennessee State University
Bachelors Degree from Political Science
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