Vladimir Esquivel
San Antonio,TX
Summary
Results-oriented stock and order management professional with a keen eye for detail. Maintains high levels of accuracy in recordkeeping, transportation, and customer service. Quickly identifies and resolves issues to ensure smooth operations. Proficient in digital recordkeeping systems. Performance-driven associate with a proven track record of connecting with customers and driving exceptional sales. Takes a proactive and well-organized approach to sales leadership, consistently surpassing targets through strategic methods. Skilled in lead generation, product demonstration, and problem-solving.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Gerardo Menchaca Immigrantion Lawyers
San Antonio, TX
02.2025 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Customer Service Representative
Centro Med
San Antonio, TX
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Military
Us Navy
United States
06.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
GNC, General Nutrition Center
San Antonio, USA
03.2020 - 04.2024
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products, and services information
- Maintained knowledge or current promotions, exchange guidelines, payment policies, and security practices
- Offered product and service consultations and employed upselling techniques
- Build trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained an organized and accessible work area
- Processed orders through the company system and coordinated product deliveries
- Prepared cash deposits up to $2,500 with zero discrepancies
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
Warehouse Picker
Dollar General Distribution Center
San Antonio, USA
08.2019 - 01.2020
- Assembled customer orders from stock and placed orders on pallets for the shipping department
- Pulled merchandise to fulfill orders to specification
- Reported damaged products or safety hazards to immediate supervisor
- Shrink-wrapped and labeled customer orders and moved to the loading dock staging area using electric pallet jack or walkie-rider equipment
- Fulfilled orders quickly to accomplish challenging daily objectives
- Took custom orders from clients and provided accurate quotes
- Accepted, processed, and filled orders quickly and accurately
- Operated handheld scanners to track merchandise throughout the fulfillment process
- Organized and stored items in the warehouse using pallet jacks and had trucks
- Promoted workplace safety and smooth production by keeping workspace clean, organized, and free of hazard
Education
Associate Degree in Medical assisting - Medical Assisting
The College of Health Care Professions
San Antonio, TX06-2025
High School Diploma -
South San High School
San Antonio, Tx06.2019
Skills
- Reliable and Responsible
- Honesty and Integrity
- Motivated Team Player
- Customer-Oriented Mindset
- Customer Relationship
- Decision Making
- Productivity and Time Management
- Organizational Skills
- Strong Attention to Detail
- Quick Learner
- Stocking and Replenishing
- Heavy Lifting
- Proficient in Microsoft Office
- Critical Thinking
- Product Packing
- Problem Solving
- Customer and Call Response
- Generating Reports and Spreadsheets
- Verbal and Written Communication
- Team Coordination
- Data Entry
- Active Listening
- Stockroom Maintenance
- Data Processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Gerardo Menchaca Immigrantion Lawyers
02.2025 - Current
Customer Service Representative
Centro Med
09.2024 - 02.2025
Military
Us Navy
06.2024 - 08.2024
Sales Associate
GNC, General Nutrition Center
03.2020 - 04.2024
Warehouse Picker
Dollar General Distribution Center
08.2019 - 01.2020
Associate Degree in Medical assisting - Medical Assisting
The College of Health Care Professions
High School Diploma -
South San High School