Siewe Epie
Software
Aurora,Co
Summary
Experienced Customer Success Manager with a track record of driving renewals and expansion opportunities. Proactive, energetic, and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth. Excellent interpersonal and communication skills, a strong work ethic, and the ability to effectively handle pressure without compromising quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER SUCCESS MANGER
Billiyo Health
01.2023 - Current
- Develop custom training and education materials that established a more seamless on-boarding process, reducing learning curves and increasing customer loyalty
- Worked with cross-functional teams to resolve customer issues resulting in 5% decrease in customer churn
- Lead discovery and create personal success plans for each client
- Identify opportunities for cross-selling or up-selling to existing customers
Electronic Medical Record Strategy Manager
UnityBpo
01.2022 - 12.2022
- Oversaw quality performance of EHR team to increase value of service
- Lead transition for new clients
- Partner with account executive to improve communication with accounts and growth of EHR services
- Serve as subject matter expert for EHR functions
Operation Project Manager
CHI Health at Home
04.2019 - 01.2022
- Strategically oversee new integrations of R2 and Point of Care by developing and implementing tactical planning processes to achieve efficiency
- Work with compliance, payer relations, clinical teams, and audit departments to develop financial intake policies and procedures on un-billed processes
- Support new implementations through effective change management, project management, and problem-solving and improve overall process by reducing their un-billed by 30 percent
- Lead operational objectives through the team to complete the administration of business processes and services to ensure the goals of the operation are achieved with the assigned business unit
Implementation Consultant
Homecare Homebase
09.2016 - 04.2019
- Implemented and trained new clients on R2 and Point of Care system designed to automate processes and enhance efficiency
- Provided project planning, management, and status reporting to key stakeholders
- Fostered and maintained client and vendor relationships by customizing customer workflow to meet client's specific needs and to improve productivity
- Proactively coordinated and managed tasks and milestones to achieve implementation targeted time frames and ensure goals were achieved.
Education
MBA - Business Administration And Management
Western Governors University
Murray, UT12.2020
Bachelor of Arts - Psychology
Midwestern State University
Wichita Falls, TX12.2010
Skills
- Pipeline development
- Business Development
- Team Building
- Client service optimization
- Customer Relations
- Training and mentoring
- Inter-department collaboration
- Research and due diligence
- Customer service support
Certification
Certified Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
CUSTOMER SUCCESS MANGER
Billiyo Health
01.2023 - Current
Electronic Medical Record Strategy Manager
UnityBpo
01.2022 - 12.2022
Operation Project Manager
CHI Health at Home
04.2019 - 01.2022
Implementation Consultant
Homecare Homebase
09.2016 - 04.2019
MBA - Business Administration And Management
Western Governors University
Bachelor of Arts - Psychology
Midwestern State University
Similar Profiles
Rachel HesterRachel Hester
Family Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health SolutionsFamily Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health Solutions
Abhisheka MoothoosamyAbhisheka Moothoosamy
Dental Public & Primary Health Specialist at Oral Health Services, Health Care Agency, Ministry of HealthDental Public & Primary Health Specialist at Oral Health Services, Health Care Agency, Ministry of Health
Mary Saleh MD FAAPMary Saleh MD FAAP
Locum Pediatric Hospitalist at Mercy Health, Ohio Health, Lutheran HealthLocum Pediatric Hospitalist at Mercy Health, Ohio Health, Lutheran Health