Sifat Ahmed
New York City
Summary
Results-driven Management professional with 7+ years of experience in leading teams and driving business growth. Skilled in problem-solving and dedicated to achieving organizational goals. Excellent communicator with a proven track record of increasing sales by 20% while reducing labor and food costs by 2%. Looking to leverage my expertise to contribute to the success of a dynamic company.
Overview
10
10
years of professional experience
Work History
Server
Watermark Retirement
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Security Guard-Yankee Stadium
Securitas Security Service
07.2023 - 10.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
Overnight Shift Leader
Walgreens
02.2023 - 09.2023
- Managed overnight shift at Walgreens to ensure efficient use of staff and maximize productivity and customer satisfaction
- Completed stock management, customer service, and sales responsibilities
- Successfully completed training and received manager satisfaction
- Served as a team leader during overnight shifts in the retail industry
General Manager
Dominos Pizza
02.2020 - 06.2022
- Company Overview: Worked at Dominos Pizza in the Food/Beverages market
- Developed and implemented training programs for new employees to ensure they are proficient in all aspects of pizza making and delivery operations
- Increased sales and achieved a 5-star rating on inspection
- Skillfully built and managed teams
- Managed labor and inventory to meet sales targets
- Develop and implement marketing strategies to increase customer base and sales for Dominos Pizza in the competitive food delivery market of 2020
- Worked at Dominos Pizza in the Food/Beverages market
Assistant Manager
Dominos Pizza
07.2017 - 11.2019
- Company Overview: Worked as an Assistant Manager at Dominos Pizza in the Food/Beverages market
- Managed a team of 10 employees
- Developed and implemented marketing strategies
- Oversaw budget and financial planning
- Conducted market research and analysis
- Collaborated with cross-functional teams to drive business growth
- Ensured compliance with health and safety regulations
- Achieved new product launching
- Trained new employees
- Met sales targets
- Handled shift operations and inventory management
- Addressed customer complaints
- Worked as an Assistant Manager at Dominos Pizza in the Food/Beverages market
Customer Service Representative
Dominos Pizza
07.2015 - 06.2017
- Implemented work environment
- Oversaw budget and financial targets
- Conducted market research and analysis
- Collaborated with cross-functional teams
- Led successful product launches
- Trained and mentored new hires
- Improved customer satisfaction
- Achieved sales targets
- Provided excellent customer service to ensure customer satisfaction and repeat business
Education
Bachelors in Business Administration - Finance
Baruch College
06.2021
Business Administration - Finance
Borough of Manhattan Community College
06.2019
Skills
- Communication
- Teamwork
- Leadership
- Time Management
- Linux Operating System
- Microsoft Office
Hobbies and Interests
- Computer system
- Auto repair
- Website builder
Languages
Hindi
Native or Bilingual
Bengali
Native or Bilingual
English
Full Professional
Timeline
Server
Watermark Retirement
06.2024 - Current
Security Guard-Yankee Stadium
Securitas Security Service
07.2023 - 10.2023
Overnight Shift Leader
Walgreens
02.2023 - 09.2023
General Manager
Dominos Pizza
02.2020 - 06.2022
Assistant Manager
Dominos Pizza
07.2017 - 11.2019
Customer Service Representative
Dominos Pizza
07.2015 - 06.2017
Bachelors in Business Administration - Finance
Baruch College
Business Administration - Finance
Borough of Manhattan Community College
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