Sigourney Bias
High Point,NC
Summary
Adept at balancing high-quality customer service with efficient operational practices, I leveraged skills in cleaning, sanitizing, and time management to enhance the environments at Guilford County School System and other roles. Demonstrated a commitment to excellence by consistently meeting business needs through flexible scheduling and teamwork, improving customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Custodian
Guilford County School System
08.2021 - 10.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Cashier
Dollar General
04.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Undergraduate Learning Assistant
Winston-Salem State University
08.2015 - 08.2019
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Created, collected, and recorded data on student progress to determine next steps for student success.
- Developed tailored study strategies for diverse learners, contributing to improved overall academic performance.
- Organized review sessions before exams, highlighting key subject areas to ensure thorough preparation for each test date.
- Collaborated closely with fellow learning assistants to develop cohesive lesson plans that reinforced ongoing coursework objectives consistently across sections.
- Designed engaging visual aids and multimedia presentations to supplement lecture material and enhance overall understanding of complex topics.
- Regularly communicated with instructors about any observed challenges or opportunities within the classroom dynamic.
- Led small group sessions to reinforce key concepts and encourage collaborative problem-solving among peers.
- Implemented innovative teaching techniques that effectively engaged a wide range of learning styles and preferences.
Cook/Cashier
Sheetz
08.2018 - 09.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2016 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Microbiology
Winston-Salem State University
Winston-salem, NC05.2015
Skills
Cleaning and sanitizing
Work independently
Responsible and Dependable
Customer Service
Attention to Detail
Time Management
Customer service-focused
Team Collaboration
Work Orders
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Timeline
Custodian
Guilford County School System
08.2021 - 10.2021
Cashier
Dollar General
04.2020 - 09.2020
Cook/Cashier
Sheetz
08.2018 - 09.2018
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2016 - 07.2016
Undergraduate Learning Assistant
Winston-Salem State University
08.2015 - 08.2019
Bachelor of Science - Microbiology
Winston-Salem State University
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