Sigrid Davis
La Pine
Summary
Dynamic customer service professional with proven expertise at Cascade Disposal, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently exceed performance goals while ensuring compliance and accuracy. My call center experience and strong product knowledge drive informed recommendations, fostering lasting customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cascade Disposal
11.2011 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service/Teller
Home Federal Bank
08.2009 - 10.2011
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Improved overall branch performance by consistently meeting and exceeding sales goals.
- Increased efficiency by staying up-to-date on the latest banking technologies and systems.
- Ensured compliance with all relevant regulations, safeguarding both customer information and bank assets.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
Education
High School Diploma -
West High School
Anchorage, AKAmerican River College
Sacramento, CASkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Cascade Disposal
11.2011 - 03.2025
Customer Service/Teller
Home Federal Bank
08.2009 - 10.2011
High School Diploma -
West High School
American River College
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