Siham Harradi
Las Vegas
Summary
Accomplished Leader versed in customer acquisitions, territory development , lead generation and project Management .
Overview
11
11
years of professional experience
Work History
Regional Sales Manager
Ihs Global Alliance
03.2024 - Current
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
- Planned, designed, and scheduled phases for large projects.
Director Guest Relations
Four Seasons Hotel Las Vegas
05.2023 - 03.2024
- Assisted in recruiting, hiring and training of team members.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Guest Services Manager and Chief Concierge
Four Seasons Hotels & Resort
08.2019 - 05.2023
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Created and delivered effective training materials and courses.
- Managed 25 staff to deliver timely and courteous experience
Guest Experience Director and Duty Manager
Four Seasons Hotels and Resorts
01.2014 - 08.2019
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Launched quality assurance practices for each phase of development
Education
Certificate - Building High Performing Teams & Leardership
Cornell University
Ithaca, NYBBA - Hospitality and Events Management
Les Roches International School of Hotel Management
12.2013
Associate of Business Administration - Hospitality Management
Glion Institute of Higher Education
Switzerland12.2010
Skills
- Leadership
- Customer Service
- Project Management
- Problem Solving
- Verbal & Written Communication
Personal Information
Work Permit: Authorized to work for any US employer
Timeline
Regional Sales Manager
Ihs Global Alliance
03.2024 - Current
Director Guest Relations
Four Seasons Hotel Las Vegas
05.2023 - 03.2024
Guest Services Manager and Chief Concierge
Four Seasons Hotels & Resort
08.2019 - 05.2023
Guest Experience Director and Duty Manager
Four Seasons Hotels and Resorts
01.2014 - 08.2019
Certificate - Building High Performing Teams & Leardership
Cornell University
BBA - Hospitality and Events Management
Les Roches International School of Hotel Management
Associate of Business Administration - Hospitality Management
Glion Institute of Higher Education
Similar Profiles
Aurelie CroissantAurelie Croissant
Warehouse Worker at Ihs Global AllianceWarehouse Worker at Ihs Global Alliance
MOHAMED ALIMOHAMED ALI
Senior/Principal Software Engineer & Scrum Master at SPHERA (FORMERLY IHS GLOBAL)Senior/Principal Software Engineer & Scrum Master at SPHERA (FORMERLY IHS GLOBAL)
Vyshok ShettyVyshok Shetty
Sales Associate at S&P Global (merged With IHS Markit In March 2022)Sales Associate at S&P Global (merged With IHS Markit In March 2022)
Osmerys RamosOsmerys Ramos
Operations Manager at Professional Massage Inc CompanyOperations Manager at Professional Massage Inc Company
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice