Siham Harradi
Las Vegas
Summary
Accomplished Leader versed in customer acquisitions, territory development , lead generation and project Management .
Overview
11
11
years of professional experience
Work History
Regional Sales Manager
Ihs Global Alliance
03.2024 - Current
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
- Planned, designed, and scheduled phases for large projects.
Director Guest Relations
Four Seasons Hotel Las Vegas
05.2023 - 03.2024
- Assisted in recruiting, hiring and training of team members.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Guest Services Manager and Chief Concierge
Four Seasons Hotels & Resort
08.2019 - 05.2023
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Created and delivered effective training materials and courses.
- Managed 25 staff to deliver timely and courteous experience
Guest Experience Director and Duty Manager
Four Seasons Hotels and Resorts
01.2014 - 08.2019
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Launched quality assurance practices for each phase of development
Education
Certificate - Building High Performing Teams & Leardership
Cornell University
Ithaca, NYBBA - Hospitality and Events Management
Les Roches International School of Hotel Management
12.2013
Associate of Business Administration - Hospitality Management
Glion Institute of Higher Education
Switzerland12.2010
Skills
- Leadership
- Customer Service
- Project Management
- Problem Solving
- Verbal & Written Communication
Personal Information
Work Permit: Authorized to work for any US employer
Timeline
Regional Sales Manager
Ihs Global Alliance
03.2024 - Current
Director Guest Relations
Four Seasons Hotel Las Vegas
05.2023 - 03.2024
Guest Services Manager and Chief Concierge
Four Seasons Hotels & Resort
08.2019 - 05.2023
Guest Experience Director and Duty Manager
Four Seasons Hotels and Resorts
01.2014 - 08.2019
Certificate - Building High Performing Teams & Leardership
Cornell University
BBA - Hospitality and Events Management
Les Roches International School of Hotel Management
Associate of Business Administration - Hospitality Management
Glion Institute of Higher Education