Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Siham Harradi

Siham Harradi

Las Vegas

Summary

Accomplished Leader versed in customer acquisitions, territory development , lead generation and project Management .

Overview

11
11
years of professional experience

Work History

Regional Sales Manager

Ihs Global Alliance
03.2024 - Current


  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed projects from procurement to commission.
  • Provided detailed project status updates to stakeholders and executive management.
  • Planned, designed, and scheduled phases for large projects.

Director Guest Relations

Four Seasons Hotel Las Vegas
05.2023 - 03.2024
  • Assisted in recruiting, hiring and training of team members.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Guest Services Manager and Chief Concierge

Four Seasons Hotels & Resort
08.2019 - 05.2023
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Created and delivered effective training materials and courses.
  • Managed 25 staff to deliver timely and courteous experience

Guest Experience Director and Duty Manager

Four Seasons Hotels and Resorts
01.2014 - 08.2019
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Launched quality assurance practices for each phase of development


Education

Certificate - Building High Performing Teams & Leardership

Cornell University
Ithaca, NY

BBA - Hospitality and Events Management

Les Roches International School of Hotel Management
12.2013

Associate of Business Administration - Hospitality Management

Glion Institute of Higher Education
Switzerland
12.2010

Skills

  • Leadership
  • Customer Service
  • Project Management
  • Problem Solving
  • Verbal & Written Communication

Personal Information

Work Permit: Authorized to work for any US employer

Timeline

Regional Sales Manager

Ihs Global Alliance
03.2024 - Current

Director Guest Relations

Four Seasons Hotel Las Vegas
05.2023 - 03.2024

Guest Services Manager and Chief Concierge

Four Seasons Hotels & Resort
08.2019 - 05.2023

Guest Experience Director and Duty Manager

Four Seasons Hotels and Resorts
01.2014 - 08.2019

Certificate - Building High Performing Teams & Leardership

Cornell University

BBA - Hospitality and Events Management

Les Roches International School of Hotel Management

Associate of Business Administration - Hospitality Management

Glion Institute of Higher Education
Siham Harradi