Sijan Dhakal

Adept IT Helpdesk Support Agent from the University of Southern Maine, excelled in delivering outstanding customer service and resolving complex issues, enhancing client satisfaction. Knows JAVA, C, and multi-OS environments, coupled with exceptional problem-solving abilities and a positive attitude, consistently ensured timely and effective solutions to various technical challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

• A group project done in class with fellow student, made an GUI working project that would search your desired songs from more than 100,000 songs.
• Developed a small shell (smsh) program, a simplified command-line interpreter, featuring command execution, directory changes, and background job handling. Key contributions included implementing background job monitoring and notification, enhancing command execution and system call handling, developing directory change functions, and implementing an exit command. Customized the shell prompt to display machine name, username, and current directory. Utilized C, Unix System Calls, Signal Handling, and Shell Scripting. Successfully delivered a fully functional shell with robust features.