Sijan Dhakal

Experienced IT Helpdesk Support Agent with a background from the University of Southern Maine. Consistently delivers exceptional customer service and resolves complex issues to enhance client satisfaction. Proficient in JAVA, C, and multi-OS environments, demonstrating a strong ability to effectively solve technical challenges while maintaining a positive attitude. Seeks a full-time position that offers professional challenges to utilize interpersonal skills, excellent time management, and problem-solving abilities. A skilled Agent with a proven track record of identifying client needs and promptly providing professional solutions.

• A group project done in class with fellow student, made an GUI working project that would search your desired songs from more than 100,000 songs.
• Developed a simplified shell (smsh) featuring command execution, directory changes, and background job handling. Key contributions include implementing job monitoring, enhancing system call handling, and customizing the shell prompt to display machine name, username, and directory. Utilized C, Unix system calls, and signal handling, delivering a fully functional shell.