SIJIFREDO RIVERA
Long Beach,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Dispatcher
Nica Container Freight
Torrance, California
06.2026 - Current
- Check in the drivers to make sure they’re on there way to their delivery location and on time
- Coordinated pickup and delivery changes with drivers, warehouses, and dispatch teams.
- Monitored shipment status and updated delivery information for customers and drivers.
- Monitor appointments. Reschedule port appointments if needed
- Checking for reservations at rail yards
- Recorded notes, trip details, and service requests in TMS.
- Resolved delivery delays by contacting drivers and adjusting route plans.
- Tracked vehicles using GPS technology and provided real time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Dispatch Supervisor
Dependable Highway Express
Commerce, California
02.2026 - 06.2026
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Managed daily delivery and work schedules to maximize coverage.
- Managed communication between operations, drivers, and customer service teams.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Assigned loads based on route availability, equipment needs, and driver hours.
Operations Manager
Southern Counties Express
11.2023 - 10.2025
- Oversee the daily night shift operations of the fleet managers, Dispatchers.
- Ensure the safety, efficiency and compliance of our drivers and vehicle
- Manage the communication and coordination between dispatchers and drivers.
- Develop systems and procedures to improve operational quality and team efficiency.
- Establish positive and effective communication among dispatch staff and Customer Service, reducing miscommunications, and missed appointments.
- Introduce new methods, practices, and systems to reduce turnaround time.
- Improve driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Evaluate fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
Fleet Manager
Southern Counties Express
03.2022 - 11.2023
- Monitor drivers through tracking to ensure we get the most efficient use of our vehicles
- Relay important information to drivers
- Be aware of where and what all drivers are doing
- Recorded all incidents and activities during the shift for review.
Dispatcher
K&R Transportation
06.2019 - 02.2022
- Driver scheduling/appointments
- Provide load planning
- Coordinated driver schedules and appointment times
- Maintain positive and encouraging working relations with all dispatchers and drivers
- Secure empty appointments to return
- Utilize Trinium system to address issues and document interaction
- Answer phones quickly and keep call times to a minimum
Merchandiser
Home Depot
05.2018 - 04.2019
- Engaged with management and co-workers to improve teamwork and communication to ensure appropriate service and accurate product display
- Provide Customer Service to assure positive customer satisfaction and continued business relationships
- Restocked Home Depot shelves with seasonal and core merchandise.
- Reset product displays using Home Depot planograms and signage.
- Inspected pricing tags and corrected shelf labels across aisles.
Education
High School Diploma -
Long Beach Polytechnic
Long Beach, CA 09.2013 - 06.2017
Some College (No Degree) - Nuclear Engineering
Oregon State University
Skills
- Leadership
- Adaptability
- Fast learner
- Effective time management
- Highly organized
- Excellent written and verbal communication
- Effectively ability to work independently or as part of a team
- Problem solving
- Attention to detail
- Clear communication
Timeline
Dispatcher
Nica Container Freight
06.2026 - Current
Dispatch Supervisor
Dependable Highway Express
02.2026 - 06.2026
Operations Manager
Southern Counties Express
11.2023 - 10.2025
Fleet Manager
Southern Counties Express
03.2022 - 11.2023
Dispatcher
K&R Transportation
06.2019 - 02.2022
Merchandiser
Home Depot
05.2018 - 04.2019
High School Diploma -
Long Beach Polytechnic
09.2013 - 06.2017
Some College (No Degree) - Nuclear Engineering
Oregon State University