Summary
Overview
Work History
Education
Skills
Timeline
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Sikholiwe Sibisi

Sikholiwe Sibisi

Raritan,NJ

Summary

Dynamic professional detail-oriented administrative assistant with extensive experience in customer service, data entry and office management. Excelled in enhancing data accuracy and efficiency, while fostering team collaboration. Known for a high-energy attitude and a courteous demeanor, I significantly contributed to business development and operational improvements.


Overview

6
6
years of professional experience

Work History

Partner Support Coordinator

Comcast, Xfinity
09.2024 - Current
  • Review and analyze customer accounts and related documents to identify potential fraud or identity theft activity.
  • Conduct thorough assessments of documents such as ID verifications, account records, and transaction histories to detect discrepancies.
  • Evaluate fraud indicators and red flags within account information and document submissions.
  • Collaborate with internal teams to gather additional information as needed to support fraud investigations.
  • Prepare cases with sufficient documentation and evidence for fraud investigation teams.
  • Ensure timely processing of flagged accounts, escalating critical cases for immediate investigation.
  • Maintain accurate and detailed records of reviewed accounts and document findings in case management systems.
  • Adhere to company policies, procedures, and regulatory requirements in the handling of fraud cases.
  • Stay up to date with emerging fraud trends, techniques, and detection methods.

Administrative Assistant /Office Data Entry Clerk

Sun Sugar LLC
02.2022 - 08.2024


  • Managed filing system, entered data and completed other clerical tasks.
  • Obtained scanned records and uploaded into company databases.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Administrative Assistant

7-eleven
02.2021 - 12.2021
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and welcoming office environment, fostering positive impressions among customers.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Facilitated smooth communication between suppliers and store, acting as a liaison to ensure prompt resolution of issues.
  • Maintained inventory of office supplies and placed orders.

Office Administrator

SUNFLEX
06.2018 - 01.2020
  • Oversee day-to-day office operations to ensure efficiency and productivity.
  • Manage scheduling, appointments, and travel arrangements for staff and executives.
  • Maintain and organize office files, records, and documentation.
  • Coordinate communication between various departments to ensure seamless operations.
  • Monitor office supplies inventory and place orders as necessary to ensure adequate stock.
  • Handle incoming and outgoing mail and packages.
  • Provide administrative support for project management, including tracking progress and ensuring deadlines are met.
  • Assist in the organization and execution of company events and meetings.
  • Manage office equipment and coordinate maintenance and repairs as needed.
  • Implement and maintain office policies and procedures to improve efficiency.
  • Act as a point of contact for internal and external clients, providing excellent customer service.
  • Handle confidential information with discretion and professionalism.

Education

Associate of Applied Science - Web Development

Raritan Valley Community College
Somerville, NJ
12-2024

Honors in Management - Management

Independent Institute of Education
South Africa
12-2019

BSc Business Management & Strategic Management - Business Administration And Management

Independent Institute of Education
South Africa
12-2017

Skills

  • Database entry
  • Office management
  • Scheduling and calendar management
  • Administrative support
  • Recordkeeping
  • Adaptive team player
  • Problem-solving abilities
  • Detailed Planning & Organization
  • Attention to detail
  • Organizational Skills

Timeline

Partner Support Coordinator

Comcast, Xfinity
09.2024 - Current

Administrative Assistant /Office Data Entry Clerk

Sun Sugar LLC
02.2022 - 08.2024

Office Administrative Assistant

7-eleven
02.2021 - 12.2021

Office Administrator

SUNFLEX
06.2018 - 01.2020

Associate of Applied Science - Web Development

Raritan Valley Community College

Honors in Management - Management

Independent Institute of Education

BSc Business Management & Strategic Management - Business Administration And Management

Independent Institute of Education

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Sikholiwe Sibisi