Sila Rosario
Dorchester,MA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
6016
6016
years of post-secondary education
1
1
Language
Work History
Administrative and Operations Manager
Boston Public Schools
Boston, MA
08.2022 - Current
- Support the day-to-day operations of the department
- Process and monitor payroll for Early Childhood Department including:
- Enter bi-weekly payroll stipends processing- ensure work is completed, and promptly execute payment
- Submit comprehensive reports to hiring managers
- Support summer planning and operations including summer staff hiring, enrollment and payroll for teachers, site coordinators, interns and contractors
- Request and manage BPS Sponsored Email Accounts for consultants, interns anD EAE Contractors
- Procure and manage technology equipment including computers, projectors,
- Serve as a liaison to other central operations departments, including facilities, human resources, strategic planning, budget, and procurement
- Manage the logistics of Early Childhood offsite spring and summer retreat events including
- Oversee and manage the department’s budget and monitor all funding sources and support the procurement process
- BEDF Management, coordinate with the Boston Educational Development Fund (BEDF)
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
Director of Operations
Bridge Boston Charter School
Roxbury, MA
06.2020 - 10.2022
- Oversee all the day-to-day operations of Bridge Boston, and will take the lead in identifying opportunities to maintain building efficient & safety at all cost
- Manage a total of 4 department and manage a team of 14
- Served as liaison and oversaw all logistics and worked closely with BPS on transportation needs for all 335 students
- Ensure compliance with all state, federal, and local employment laws and policies
- Ensure maintenance of campus facilities by managing custodial personnel and third-party contracts for trash removal, recycling, and security
- Responsible for all purchasing and procurement procedure for entire school
- Engage senior leadership team to facilitate cross departmental collaboration to ensure that operations & procurement systems and solutions positively support Bridge Boston’s evolving strategy, operational delivery, and data collection needs,
- Acting as a key thought partner to the ED, brainstorming & identifying solutions to strategic challenges,
- Proposing creation of new systems and processes to streamline operations
- Ensure front desk operations (customer service, student attendance, mailings, etc.) are executed well
- Ensure school meals programming runs smoothly, daily
- Recruit, train, develop, and coach other professionals as needs are identified
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Director of Family Engagement and Operations Director
Bridge Boston Charter School
Boston , MA
07.2017 - 06.2020
- Provide support to families with tools and resources to be successful - full service model school
- Manage student transportation; set up systems, train staff on implementation and safety procedures, serve as primary liaison with Boston Public Schools Department of Transportation
- Running dismissal and arrivals
- Run Fire and Safety drills quarterly
- Run lottery and enrollment of students into Bridge Boston
- Planning and implementation of all-school events including concerts, parent-teacher conferences, family-admin dinners, orientations, meetings, school trips, family educational meetings and family-friendly events
- Liaison between Parent Council and school Leadership
- Oversee and manage camera and security system for school
- Developed new initiatives to help school run efficiently
- Developed and oversee all purchasing procedures
- Assist with providing families in need with community resources using the Do For, Do With & Cheer
Business Manager, Ce Manager
Bridge Boston Charter School
Boston, MA
06.2015 - 08.2017
- Manage student transportation; set up systems, train staff on implementation and safety procedures, serve as primary liaison with Boston Public Schools Department of Transportation
- Manage current facilities and safety policies and procedures; oversee internal facilities staff member and outside contractor; serve as primary liaison with Boston Public Schools Facility
- Manage IT systems, train operations team members to provide day to day support, serve as backup to primary liaison with IT vendor
- Serve as second point of contact on food services and back-up for overseeing distribution in one of two campus
- Assist with running arrival and/or dismissal depending on administrator rotating schedule
- Support planning and implementation of all-school events including concerts, parent-teacher conferences, family-admin dinners, orientations, meetings, and event
- Work closely with operations team, outsourced HR Director, direct supervisors to ensure smooth and expedient delivery of employee benefits and services, including timely and accurate payroll
- Processing Onboarding and Offboarding, FMLA, STD, LTD and other various paperwork
- Coach supervisors on how to work with employees who need guidance or disciplinary action
- Ensure all CORI and Fingerprinting is completed in timely manner
- Manage purchasing and supplies inventory process for faculty and staff; set up and monitor systems and budgets
- Serve as back-up for payables and deposits; willingness to learn or experience with QuickBook
- Supervise, develop, and support Data Coordinator, Administrative Assistant, and operations staff
- Support Executive Director in organization needs; project work and other regulatory and organizational deadlines
Team Coordinator
Boston Medical Center, BMC
09.2004 - 06.2015
- Manage team of 10 individuals within five medical specialty clinics while overseeing day-to-day operations of clinical flow; maintaining schedules of healthcare providers; supporting front desk staff and medical assistants; and responsible for ordering both clinical and administrative supplies
- Identify processes that need improvement and implement changes to improve flow and stats
- Prepare analytical reports used to improve services within BMC and create action plans that describe in detail how clinics perform each month, highlighting specific issues and setting goals for following month
- Utilize Press Ganey scores as tool to set guidelines within five specialty clinics in order to provide exceptional customer service to patients while in care of providers, such as notifying patients when providers are delayed and answering phone calls within 30 seconds of initial call by patient.
Billing Coordinator/Ambulatory Service Representative, Police
Boston University
Boston, MA
09.2004 - 07.2009
- Registered and booked physical appointments for Boston Medical, , Boston Fire, Boston, , Boston
- EMS employees who were injured on job and reported status of appointments to appropriate persons within each individual’s HR department
- Maintained spreadsheets with status of recruits applying for positions within Boston Police Department, Boston Fire and Boston EMS Departments to ensure that all requirements were fulfilled by application deadline
- Coordinated follow-up appointments, if needed
- Maintained spreadsheet with immunizations of all incoming Boston
- University medical and dental students/fellows, reporting status to Registrar's Office
- Created new contracts with outside companies seeking Occupational Health services from BMC
- Collected, prepared and accounted for every visit using billing sheet of all patients seen within Department and submitted, on monthly basis, to outside billing company for processing
- Assisted with clinical duties such as vital signs and DOT certifications
- Completed special projects assigned by Medical and Administrative Directors, such as immunization reports, chart audits, and disposal of medical records
- Attended meetings on behalf of MD and AD and reported back findings.
Education
MBA - MBA / HealthCare Management
Regis College
Weston, MA 09.2012 - 05.2014
Bachelor Degree - Science
Cambridge College
Cambridge, Massachusetts, MA06.2010
Associates Degree - Arts
Bunker Hill Community College
Charlestown, MA06.2010
Medical Assistant/ Phlebotomy Certificate -
Bunker Hill Community College
Charlestown06.2001
Skills
Computer: Proficient in Word, Powerpoint, Excel, SDK, IDX, Epic, Ems
Certificates: Conflict in Resolution, Customer Service, Active Shooter Safety Drills, Procurement Certificate
Operations management
Performance monitoring
Timeline
Administrative and Operations Manager
Boston Public Schools
08.2022 - Current
Director of Operations
Bridge Boston Charter School
06.2020 - 10.2022
Director of Family Engagement and Operations Director
Bridge Boston Charter School
07.2017 - 06.2020
Business Manager, Ce Manager
Bridge Boston Charter School
06.2015 - 08.2017
MBA - MBA / HealthCare Management
Regis College
09.2012 - 05.2014
Team Coordinator
Boston Medical Center, BMC
09.2004 - 06.2015
Billing Coordinator/Ambulatory Service Representative, Police
Boston University
09.2004 - 07.2009
Bachelor Degree - Science
Cambridge College
Associates Degree - Arts
Bunker Hill Community College
Medical Assistant/ Phlebotomy Certificate -
Bunker Hill Community College