Silas Holland
Cincinnati,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Learning Guide
Knight Moves
West Des Moines, IA
01.2023 - 01.2024
- Dedicated and passionate Learning Guide with a proven track record of empowering individuals to excel in programming languages
- JavaScript
- HTML/CSS
- C#
- Possessing a strong background in instructional design, curriculum development, and hands-on teaching
- Committed to fostering a positive and engaging learning environment.
Customer Service Specialist
Windows Direct USA
Cincinnati, OH
04.2022 - 10.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Fire Sprinkler Apprentice
Protegis
Cincinnati, OH
09.2021 - 03.2022
- Cut, bent and threaded pipes and joining pipes using screws, bolts, fittings, solder and plastic solvents.
- Filled piping systems with water and air to test for leaks.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
Final Assembler
Freeman Enclosure Systems
Cincinnati, OH
10.2020 - 08.2021
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Performed visual and mechanical quality verifications to meet customer specifications.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
Customer Service Representative
Ohio Valley Flooring
Cincinnati, OH
04.2018 - 06.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Shoe Carnival
Cincinnati, OH
08.2016 - 04.2018
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Some College (No Degree) - Computer Programming
UC Clermont
Cincinnati, OHSkills
- Efficient and Detail-Oriented
- Creative Problem Solving
- Verbal and Written Communication
- Data Entry and Maintenance
Certification
- Certificate Responsive Web Design - 2022
- Certificate Javascript - 2022
- 6 Months working with C#
Timeline
Learning Guide
Knight Moves
01.2023 - 01.2024
Customer Service Specialist
Windows Direct USA
04.2022 - 10.2022
Fire Sprinkler Apprentice
Protegis
09.2021 - 03.2022
Final Assembler
Freeman Enclosure Systems
10.2020 - 08.2021
Customer Service Representative
Ohio Valley Flooring
04.2018 - 06.2020
Sales Associate
Shoe Carnival
08.2016 - 04.2018
Some College (No Degree) - Computer Programming
UC Clermont
Similar Profiles
Silas HollandSilas Holland
Learning Guide at Knight MovesLearning Guide at Knight Moves
Teresa YarlottTeresa Yarlott
Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)Executive Assistant to the Founders & Board Liaison at Knight Transportation (now Knight-Swift Transportation Holdings Inc.)
Sean MeintsSean Meints
Ranch Hand at Josh Knight, Dave KnightRanch Hand at Josh Knight, Dave Knight
Isabelle RobinsonIsabelle Robinson
Crew Member Trainer at Taco BellCrew Member Trainer at Taco Bell
Brenda FrankBrenda Frank
HR / Office Coordinator at Benchmark Human ServicesHR / Office Coordinator at Benchmark Human Services