Silem Vasquez
Marietta,GA
Summary
Dynamic and bilingual professional with a proven track record at Benevis, adept in customer support and cash handling. Excelled in resolving complex issues, enhancing client satisfaction, and streamlining processes for efficiency. Demonstrated exceptional problem-solving and communication skills, achieving significant improvements in customer service metrics. Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Always seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Benevis
03.2024 - 10.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Burlington Coat Factory Distribution Center
10.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Ross Dress for Less
12.2021 - 04.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Osborne HighSchool
Marietta, GA05.2023
Skills
- Customer Support
- Customer Service
- Problem-solving skills
- Resolving issues
- Communicating with clients
- Answering questions
- Complaint resolution
- Cash Handling
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Benevis
03.2024 - 10.2024
Sales Associate
Burlington Coat Factory Distribution Center
10.2023 - 03.2024
Sales Associate
Ross Dress for Less
12.2021 - 04.2022
High School Diploma -
Osborne HighSchool