Silimusa Masui
Waipahu,HI
Overview
14
14
years of professional experience
Work History
Systems Analyst
American Samoa Department Of Health
11.2014 - Current
- Performed system analysis, documentation, testing, implementation, and user support for American Samoa's Immunization Registry.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed options to create focused solutions on enhancing data modernization.
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided client support on system operation and troubleshooting.
- Researched and adopted new strategies to improve American Samoa's Immunization Registry to assist our Medical Professionals better.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to communicate immunization analysis and insights effectively.
- Used statistical methods to analyze data and generate valuable reports.
- Upheld security and confidentiality of documents and data within the area of responsibility.
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Analyzed quality and performance data to support operational decision-making.
- Developed monthly, end-of-quarter, and other statistical reports for leadership team and quality improvement programs.
- Provide training to Medical Staff on navigating and operating American Samoa's Immunization Information System.
- Managed over 50 Immunization Information System Users in six Community Health Centers and programs under American Samoa's Department of Health, who access daily to ensure compliance with the United States Centers for Disease Control.
Customer Service/Cashier
Jong Mee's Corporation
06.2010 - 10.2014
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Office Administrative Assistant
U.S. Census Bureau
02.2010 - 11.2010
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated office records, both digital and physical.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Customer Service Associate
Sam's Club
09.2009 - 06.2010
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
Education
Master of Arts - Public Administration And Health Care Management
Grand Canyon University
Phoenix, AZ03.2022
Bachelor of Science - Health Science
Hawaii Pacific University
Honolulu, HI05.2014
Associate of Arts - Liberal Arts
American Samoa Community College
Pago Pago, American Samoa12.2005
High School Diploma -
Samoana High School
Pago Pago, AS06.2003
Skills
- Product Development
- User Provisioning
- Information Security
- Effective Prioritization
- Strategic Planning
- Customer Service
- Data Quality
- Attention to Detail
- Data Visualization and Presentations
Timeline
Systems Analyst
American Samoa Department Of Health
11.2014 - Current
Customer Service/Cashier
Jong Mee's Corporation
06.2010 - 10.2014
Office Administrative Assistant
U.S. Census Bureau
02.2010 - 11.2010
Customer Service Associate
Sam's Club
09.2009 - 06.2010
Master of Arts - Public Administration And Health Care Management
Grand Canyon University
Bachelor of Science - Health Science
Hawaii Pacific University
Associate of Arts - Liberal Arts
American Samoa Community College
High School Diploma -
Samoana High School
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