Sillia Savage
San Antonio,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Personal Banker
Wells Fargo
10.2023 - 01.2024
- Advised customers on various financial products available from the bank.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Responded promptly to customer emails, phone calls and requests for information.
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Monitored changes in laws related to banking policies and procedures.
Culinary Intern
Marriot Hotel
08.2022 - 11.2022
- Sliced meats and other ingredients according to recipe specifications using knives or machines.
- Ensured that kitchen was kept clean at all times by sweeping floors, washing surfaces.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Assisted head chef by chopping and preparing cooking ingredients.
- Observed and tested foods to determine if they have been cooked sufficiently.
- Observed proper safety techniques when handling knives, kitchen tools and appliances.
Sales Agent Lead
National Alliance of Insurance Agents
03.2018 - 08.2021
- Conducted risk assessments and identified appropriate risk control measurements to utilize in circumstances.
- Maintained a thorough understanding of insurance products, services, procedures, laws, and regulations.
- Provided guidance to agents in navigating complex cases involving multiple policies or products.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Conducted regular training sessions with agents to ensure compliance with insurance regulations.
Education
Bachelor - Communication
University of Maryland -Global Campus
05.2026
Culinary Arts - Culinary Arts and Operations
Auguste Escoffier School of Culinary Arts
Boulder, CO11-2022
Skills
- Relationship building and management
- Adaptability and flexibility
- Regulatory compliance
- Customer service excellence
- Inventory control
- Company branding
- Cross-selling and upselling
- Critical thinking
- Problem-solving
- Food service background
- Organize food service
Timeline
Personal Banker
Wells Fargo
10.2023 - 01.2024
Culinary Intern
Marriot Hotel
08.2022 - 11.2022
Sales Agent Lead
National Alliance of Insurance Agents
03.2018 - 08.2021
Bachelor - Communication
University of Maryland -Global Campus
Culinary Arts - Culinary Arts and Operations
Auguste Escoffier School of Culinary Arts
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