Silpa Gutta
Hampton,NJ
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Aadhya Analytics
Westborough, MA
04.2020 - Current
- Created reports and dashboards in Salesforce to meet business requirements.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Provided technical support to internal users on Salesforce issues or questions.
- Utilized CRM software o import data from Excel sheets into leads, accounts, and contacts.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Developed and implemented security initiatives to protect important company data.
- Analyzed workflows and established priorities for daily operations.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Master of Science - Information And Computer Systems
Osmania University
India05-2008
Skills
- Salesforce customization
- Lightning experience
- Sales cloud management
- Service cloud management
- Process automation
- Security management
- AppExchange integration
- Workflow management
- Salesforce configuration
- Data migration
- Dashboard creation
- Data management
Certification
- Salesforce certified administrator
Other skills:
- Learned Manual Testing and Automation Testing.
Timeline
Salesforce Administrator
Aadhya Analytics
04.2020 - Current
- Salesforce certified administrator
Master of Science - Information And Computer Systems
Osmania University
Similar Profiles
Yogesh GoswamiYogesh Goswami
Business development manager at Aadhya Travel And TourismBusiness development manager at Aadhya Travel And Tourism
ANIL KUMAR NARSINGOJANIL KUMAR NARSINGOJ
Pediatrician at Aadhya Children’sHospitalPediatrician at Aadhya Children’sHospital
Priyanka PurohitPriyanka Purohit
Store Manager/Shareholder Service Representative at Aadhya Shakti NZ Ltd T/A Discount DairyStore Manager/Shareholder Service Representative at Aadhya Shakti NZ Ltd T/A Discount Dairy
Soratiya DeMarcoSoratiya DeMarco
Senior Manager at The Arc Of Hunterdon CountySenior Manager at The Arc Of Hunterdon County
Carrie RedickCarrie Redick
Director Interventional Cardiology/Structural Heart at Atlantic Health SystemDirector Interventional Cardiology/Structural Heart at Atlantic Health System