Silpa Gutta
Hampton,NJ
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Aadhya Analytics
Westborough, MA
04.2020 - Current
- Created reports and dashboards in Salesforce to meet business requirements.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Provided technical support to internal users on Salesforce issues or questions.
- Utilized CRM software o import data from Excel sheets into leads, accounts, and contacts.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Developed and implemented security initiatives to protect important company data.
- Analyzed workflows and established priorities for daily operations.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Master of Science - Information And Computer Systems
Osmania University
India05-2008
Skills
- Salesforce customization
- Lightning experience
- Sales cloud management
- Service cloud management
- Process automation
- Security management
- AppExchange integration
- Workflow management
- Salesforce configuration
- Data migration
- Dashboard creation
- Data management
Certification
- Salesforce certified administrator
Other skills:
- Learned Manual Testing and Automation Testing.
Timeline
Salesforce Administrator
Aadhya Analytics
04.2020 - Current
- Salesforce certified administrator
Master of Science - Information And Computer Systems
Osmania University