Silva Metri

Led branch operations with Branch Manager, ensuring high standards for loss control, compliance, and audits.

Collaborated with team to create welcoming atmosphere in branch, enhancing client experiences and fostering community.

• Oversaw daily operations to ensure compliance with company policies and regulations.
• Coordinated cross-functional teams to streamline project workflows and enhance collaboration.
• Implemented process improvements to increase efficiency in operational tasks and procedures.

. Each and every day, for our customers, I conduct financial transactions such as deposit, withdrawal, transfer balance, loan and credit card payment, cashier checks and money order, account opening and maintenance, and answering their banking questions and recommending solutions.

. For each and every customer, I provide the Chase culture and help them with their banking needs, and when needed I refer them to a relationship banker and/or to a One Chase Team.

Balanced cash box daily to ensure accurate cash flow and availability.

• Processed customer transactions, including deposits, withdrawals, loan and credit card payments, and other bank services, ensuring accuracy and efficiency.
• Resolved customer inquiries regarding bank products and services, enhancing customer understanding and satisfaction.
• Built and maintained client relationships through quality, personalized interactions.
• Balanced cash drawer daily and operated ATM, maintaining cash integrity and operational readiness.

As an Associate Banker, I provide a welcoming customer service to each and every customer by conducting and helping them with their banking needs as deposit, withdrawal, loan and credit card payment, money order and cashier check, and with other bank services.

Processed transactions efficiently and accurately in a fast-paced environment.

• Assisted clients with account inquiries and banking services.
• Educated customers on financial products and services offered by the bank.
• Balancing my cash box on a daily basis, and servicing ATM when needed.