SILVANA BARISA
Forest,NY
Overview
8
8
years of professional experience
Work History
Server
Tavern On The Green
08.2021 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hotel Front Desk/ Lead Bartender
Citizen M Bowery
06.2018 - 02.2020
- Collected room deposits, fees, and payments.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used
Server
Birdland Jazz Club
12.2014 - 06.2018
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Liberal Arts And Sciences
2013
High School Diploma -
2008
Skills
- Fluent in Spanish and Croatian
- Food and Beverage Pairings
- Engaging Customers
- Cash Register Operation
- Liquor, Beer and Wine Knowledge
- Hospitality Service Expertise
- Safe Work Practices
- Quality Control
Timeline
Server - Tavern On The Green
08.2021 - 12.2022
Hotel Front Desk/ Lead Bartender - Citizen M Bowery
06.2018 - 02.2020
Server - Birdland Jazz Club
12.2014 - 06.2018
LaGuardia Community College - Associate of Arts, Liberal Arts And Sciences
William Cullen Bryant High School - High School Diploma,