Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
LETTERS OF REFERENCE
Portfolio
Software
Work Availability
Interests
Timeline
Teacher
Silvana Cancanon

Silvana Cancanon

Buckeye,AZ

Summary

Dynamic operations manager with a proven track record at KMC Services, Inc., enhancing efficiency through strategic process improvements and effective project management. Skilled in customer relations and business development, I excel in fostering relationships and driving growth, resulting in significant operational cost reductions and improved team productivity.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

32
32
years of professional experience
7
7
years of post-secondary education

Work History

Owner

DESERT HORIZON LANDSCAPING LLC
BUCKEYE, AZ
01.2024 - Current
  • Developed and implemented business processes to enhance operational efficiency.
  • Managed daily operations to ensure smooth workflow and customer satisfaction.
  • Conducted market research to identify trends and opportunities for growth.
  • Established vendor relationships to optimize supply chain management.
  • Created marketing strategies to increase brand visibility and customer engagement.
  • Analyzed financial reports to inform strategic decision-making and budgeting.
  • Coordinated training programs for staff development and performance improvement.
  • Monitored industry developments to adapt business practices accordingly.

Administrative Manager

KMC SERVICES, INC
Glendale, AZ
03.1999 - 11.2023
  • Streamlined office operations by implementing efficient filing and documentation processes.
  • Coordinated schedules and meetings, optimizing time management for team members.
  • Managed inventory and procurement of office supplies, ensuring availability and cost-effectiveness.
  • Developed training materials for new hires, enhancing onboarding experience and productivity.
  • Oversaw budget tracking for departmental expenses, maintaining financial accuracy.
  • Facilitated communication between departments to support project collaboration and workflow efficiency.
  • Led performance reviews for administrative staff, fostering professional growth and accountability within the team.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.

  • Verified customer information for orderly, up-to-date online systems.
  • Met department budgets by monitoring and reporting on office expenses.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.

Operations Manager

WELLS CARGO INC
PHOENIX, AZ
01.1996 - 01.1999
  • Streamlined operational workflows, enhancing efficiency across multiple departments.
  • Implemented process improvements, resulting in reduced turnaround times for project completions.
  • Led cross-functional teams to optimize resource allocation and minimize operational costs.
  • Developed training programs for staff, increasing overall team productivity and knowledge retention.
  • Coordinated logistics and inventory management, ensuring timely delivery of products to clients.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Commercial Maintenance Supervisor

Sole Source Consolidated Services Corporaton
Tempe, AZ
02.1995 - 01.1996
  • Supervised maintenance team to ensure compliance with safety and operational standards.
  • Developed and implemented preventive maintenance schedules for commercial equipment.
  • Coordinated vendor relationships to secure timely repairs and services.
  • Trained staff on best practices for equipment operation and safety procedures.
  • Conducted regular inspections to identify maintenance needs and prioritize tasks.
  • Improved communication between departments by initiating regular meetings to discuss ongoing projects and address any challenges encountered.
  • Coordinated with property managers to identify and prioritize maintenance needs, keeping buildings in optimal condition.

Accounting Assistant

Agua Fria Union High School
Avondale, Az
01.1994 - 02.1995
  • Processed invoices and reconciled accounts to ensure timely payments and accurate financial records.
  • Assisted in preparation of monthly financial statements and reports for management review.
  • Managed vendor communications, resolving discrepancies and fostering positive relationships.
  • Implemented improved filing system for financial documents, enhancing retrieval efficiency.
  • Conducted periodic audits of expense reports to maintain compliance with company policies.
  • Provided training and support to new team members on accounting software and procedures.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Enhanced vendor relations by promptly resolving invoice discrepancies.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Education

BBA - Business Administration And Management

University of California
Los Angeles, CA
08.1973 - 06.1977

High School Diploma -

Bellmont High School
Los Angeles
05.1969 - 08.1971

No Degree - Data Entry

Storage Technology
Louisville, CO
02.1990 - 11.1990

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Marketing
  • Staff hiring
  • Business development
  • Business launch
  • Business administration
  • Business marketingSales strategy development

Accomplishments

  • Supervised team of 6 staff members.
  • Achieved 100 % through effectively helping with customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved the best by completing quality work and with accuracy and efficiency.
  • Documented and resolved all issues which led to get the contract or approved estimate.

Languages

Spanish
Native or Bilingual
English
Full Professional

LETTERS OF REFERENCE

Letters from existing customers that emphasize about the type of communication and the type of work as a Business Owner i always give to my customers.  It explains how fast and accurate my work is with any project or any job given. The Quality of my work, the respect i keep between my employees and myself which is visible to the customer. How important is for me to have the best service given to my customers for growth purposes.

In any type of Business communication, length of time, quality of work, warranty is very important to any customer and specially COST!!

And finally as an OWNER of a COMPANY i want to show that i represent the best in all we do with our work,  outside in my community or territory that i work with. For growth we need to be the best and able to compete with high demands and quality.

Portfolio

Featured Picture
Turf and Paver installation
Featured Picture
Turf installation design
Featured Picture
Turf and pavers border installation
Featured Picture
Golf turf installation
Featured Picture
Turf installation

Software

(Windows, macOS), Web Browsers (Chrome, Firefox), Productivity Suites (Microsoft Office, Google Workspace), Graphics Editors (Photoshop), Media Players (VLC), Database Software (MySQL), Security Software (Antivirus), Communication Apps (Zoom, Skype), Video Editors (Premiere Pro), and Utilities (WinRAR)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Keep growing in the landscaping design industry

Timeline

Owner

DESERT HORIZON LANDSCAPING LLC
01.2024 - Current

Administrative Manager

KMC SERVICES, INC
03.1999 - 11.2023

Operations Manager

WELLS CARGO INC
01.1996 - 01.1999

Commercial Maintenance Supervisor

Sole Source Consolidated Services Corporaton
02.1995 - 01.1996

Accounting Assistant

Agua Fria Union High School
01.1994 - 02.1995

No Degree - Data Entry

Storage Technology
02.1990 - 11.1990

BBA - Business Administration And Management

University of California
08.1973 - 06.1977

High School Diploma -

Bellmont High School
05.1969 - 08.1971