Silvana Fontana
Miami,FL
Summary
Italian American born in Miami, I am a passionate woman with an outgoing personality. I know how to greet, host and provide vip service experience to a high-end clientele. Loyal, goal-oriented with meticulous attention to details. Reliable and productive. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability. Adapt at working effectively and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Door Manager/VIP Host
Baroom club
Miami, FL
06.2023 - 12.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Resolved any customer complaints or issues in a professional manner.
- Managed floor plan and seating
- Manages VIP guest list and reservations
- Following up with customers on weekly basis Through phone calls or emails
Server
Sunset Beach
Shelter Island, NY
05.2024 - 09.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Guest Relations - VIP Services
Socialista - Cipriani
01.2020 - 05.2023
- Handling Socialista Lounge luxury clientele
- In charge of VIPS
- Managing closing reports
- Overseeing Inventory
- Upselling
- Training team on High End standards.
Account Relation Manager
WatchFacts Luxury Watches Deals
Miami, FL
01.2018 - 01.2019
- Responsible for providing administrative and operational support as well as customer service to clients
- Ensure accuracy of website uploads of all inventory from dealers
- Handle any technical upload issues and escalate to IT Department
- Maintain constant contact and follow up with dealers regarding updates on sales, inventory, orders, and pictures for website
- Address any issues with platform uploads and transfers with Amazon
- Participate as corporate representative in industry trade shows.
Department Manager /Retail Sales Associate
Louis Vuitton
Florence, Italy
01.2016 - 01.2018
- Providing exceptional customer service to very demanding high-end clientele
- Responsible for servicing clients at check out
- Maintaining an active database of current clients/client book
- Following up with clients after purchase to make sure they were fully satisfied
- Maintaining strong relationships with clients, invited them to join in sales events and private viewings and other special events.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Worked closely with sales associates to complete tasks.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
Sales Associate
Chanel
Florence, Italy
02.2015 - 02.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Store Manager
The Golden River, Gallery, Diamond, (MONTANARI S.R.L)
Florence, Italy
01.2014 - 01.2015
- In charge of handling safe during opening and closing hours
- Setting up the store window and displays
- Closing reports, sending monthly reports to main office
- Maintaining clientele database
- Following up with clients by email and phone calls, inventory.
Client Advisor / Brand Representative
Michael Kors
Florence, Italy
01.2012 - 01.2014
- Customer service to clientele of high fashion boutiques
- Management register and assisted guests at check out
- Handling both cash and credit card payments as well as register balance at the end of shift
- Assisting clients with styling and item selections
- Maintaining professional rapport with clients at all times during their visit
- Responsible for checking inventory per clients request or checking other locations for inventory and assuring shipment or delivery if requested
- Following up with clients and maintained strong and long lasting relationships with regular
Skills
- Knows how to handle pressure in a fast paced environment
- Comfortable with demanding vip clientele
- Customer Service Experience
- Professional Demeanor
- Effective Communication
- Adaptability
- Relationship Building
Additional Information
Basic in French
Languages
Italian
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
French
Limited Working
Timeline
Server
Sunset Beach
05.2024 - 09.2024
Door Manager/VIP Host
Baroom club
06.2023 - 12.2024
Guest Relations - VIP Services
Socialista - Cipriani
01.2020 - 05.2023
Account Relation Manager
WatchFacts Luxury Watches Deals
01.2018 - 01.2019
Department Manager /Retail Sales Associate
Louis Vuitton
01.2016 - 01.2018
Sales Associate
Chanel
02.2015 - 02.2016
Store Manager
The Golden River, Gallery, Diamond, (MONTANARI S.R.L)
01.2014 - 01.2015
Client Advisor / Brand Representative
Michael Kors
01.2012 - 01.2014