Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Silvana Gomez Paz

Salt Lake City,UT

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business and International Relations Development

Payet, Rey, Cauvi & Perez Abogados
Lima, Peru
12.2023 - 07.2024
  • Facilitated transition to digital tools for client management, including Salesforce and automated workflows.
  • Employed market intelligence tools to analyze legal trends and inform strategic decisions.
  • Created tailored pitch decks and proposals with advanced presentation tools to boost client engagement.

Walmart Fulfillment Services Senior Coordinator

Walmart Inc.
Salt Lake City, UT
02.2021 - 05.2022
  • Implemented advanced inventory management systems and automated workflows to enhance fulfillment efficiency.
  • Collaborated with vendors to integrate sustainable practices, minimizing waste and improving operational effectiveness.
  • Trained new hires on WFS CRM software and introduced data analytics tools for warehouse operations monitoring.
  • Developed standard operating procedures to automate repetitive tasks, reducing manual errors and boosting productivity.

Bilingual Customer Service Representative

Wells Fargo Advisors
Salt Lake City, UT
10.2019 - 09.2020
  • Delivered multilingual customer support through email, chat, and phone, utilizing CRM tools for issue tracking.
  • Analyzed potential risks and detected fraudulent activities in client accounts using AI-driven tools.
  • Provided tailored financial advice for Trust Accounts and retirement portfolios through data analytics.

Corporate Trust Assistant (via Contractor)

Wells Fargo Bank
Salt Lake City, UT
04.2019 - 09.2019
  • Compiled extensive financial reports through application of advanced Excel functions and data visualization software (Tableau, Power BI).

Bunker Trader

Repsol S.A.
Madrid, Lima, Spain, Peru
01.2017 - 07.2017
  • Monitored global bunker fuel market trends using advanced analytics tools for trading decisions.
  • Negotiated competitive pricing and terms for bunker fuel contracts to ensure cost-effective procurement.
  • Explored renewable energy trading opportunities and ensured compliance with environmental regulations.

Investor Relations Analyst

Repsol S.A.
Lima, Peru
12.2014 - 07.2017
  • Launched digital campaigns to engage investors, including "Promocard for Investors" initiative.
  • Organized high-profile events through virtual platforms to access global audiences.
  • Conducted comprehensive financial analysis and prepared detailed reports using advanced Excel and modeling tools.

Education

B.Sc. - Accounting and Finance

Universidad Del Pacifico
Lima, Peru
07.2012

Skills

  • Microsoft Office Suite
  • Leadership
  • Adaptability
  • Team collaboration
  • Customer service
  • Effective communication
  • Creative problem-solving
  • Multitasking skills

Certification

  • CRM Certification - Salesforce Certified Administrator - December 2023 — April 2024
  • Supply Chain Management - Certified Supply Chain Professional (CSCP) - March 2021 — May 2022

Accomplishments

  • Digital Transformation, Lima December 2023 — July 2024 Successfully implemented CRM systems and automated workflows at Payet, Rey, Cauvi & Perez Abogados, improving client engagement by 20%.
  • Sustainability in Supply Chain, Salt Lake City February 2021 — May 2022 Reduced warehouse waste by 15% through the integration of sustainable practices at Walmart Fulfillment Services.
  • Investor Engagement, Lima December 2014 — July 2017 Increased investor retention by 25% through the launch of the “Promocard for Investors” initiative at Repsol S.A.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited

Timeline

Business and International Relations Development

Payet, Rey, Cauvi & Perez Abogados
12.2023 - 07.2024

Walmart Fulfillment Services Senior Coordinator

Walmart Inc.
02.2021 - 05.2022

Bilingual Customer Service Representative

Wells Fargo Advisors
10.2019 - 09.2020

Corporate Trust Assistant (via Contractor)

Wells Fargo Bank
04.2019 - 09.2019

Bunker Trader

Repsol S.A.
01.2017 - 07.2017

Investor Relations Analyst

Repsol S.A.
12.2014 - 07.2017

B.Sc. - Accounting and Finance

Universidad Del Pacifico

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