SILVANA GOTERA
ROCKVALE,TN
Summary
Resourceful employee known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
Nashville, TN
11.2022 - 09.2023
- Assisted customers with account inquiries and banking services.
- Processed transactions efficiently at the teller line.
- Educated clients on available financial products and services.
- Collaborated with team members to enhance customer experience.
- Maintained accurate records of customer interactions and transactions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Warehouse Supervisor
Technicolor
La Vergne, Tennessee
07.2019 - 03.2022
- Supervised daily warehouse operations ensuring efficiency and adherence to safety protocols.
- Coordinated team schedules and trained new staff on warehouse procedures and equipment.
- Oversaw order fulfillment processes to ensure timely dispatch of products to customers.
- Implemented best practices for storage organization to optimize space utilization in the warehouse.
- Facilitated communication between departments to enhance workflow and resolve issues promptly.
- Maintained and updated inventory records accurately.
- Generated warehouse shipping documents, packing lists and invoices.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
Education
REAL ESTATE LICENSE - REAL ESTATE AGENT
TREES CNA
Chattanooga, TN11-2024
PERSONAL BANKING - BANKING
UNIDOS EN BANKING
NASHVILLE TN 09-2022
GED -
URBE
MARACAIBO VENEZUELA11-2005
Skills
- Customer service
- Financial analysis
- Account management
- Team collaboration
- Communication skills
- Problem resolution
Languages
English
Professional
Spanish
Professional
Certification
- Real Estate Agent License
Affiliations
- Effective communication, responsible, punctual, organized and accurate with process that needs correct application.
Timeline
Personal Banker
Wells Fargo
11.2022 - 09.2023
Warehouse Supervisor
Technicolor
07.2019 - 03.2022
REAL ESTATE LICENSE - REAL ESTATE AGENT
TREES CNA
PERSONAL BANKING - BANKING
UNIDOS EN BANKING
GED -
URBE
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