SIlvana Maganda-Cortez
Norristown,Pennsylvania
Summary
Early-career retail professional with experience in cashier support, inventory control, and store upkeep. Skilled in fast-paced customer service, basic math, and team collaboration. Known for learning quickly and helping maintain smooth checkout operations.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Cashier Assistant
Costco
Montgomeryville, Pennsylvania
10.2025 - Current
- Responds to member questions with polite, helpful service at registers
- Interacted politely with customers to promote quality service during checkout.
- Answered customers' questions concerning location, price and use of merchandise.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Supports warehouse operations by restocking supplies near checkout stations
- Managed inventory by tracking stock levels, reorganizing excess products, and optimizing display arrangements.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Cultivated teamwork by encouraging collaboration and support among staff members.
- Maintained store cleanliness by monitoring trash can levels and emptying when full.
- Follows Costco safety standards while moving carts and merchandise
Sales Associate
American Eagle Outfiters
King of Prussia, Pennsylvania
05.2024 - 09.2025
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Conducted inventories on a regular basis to track stock levels.
Education
High School Diploma -
Norristown Area High School
1900 Eagle Dr, Norristown, PA 1940106-2025
High School Diploma -
Central Montco Technical High School
821 Plymouth Rd, Plymouth Meeting, PA 1946206-2025
Skills
- Cash management
- Retail management
- Customer service
- Inventory support
- Store organization
- Productivity metrics
- Team collaboration
- Onboarding new hires
- Effective communication
- Attention to detail
- Problem-solving
- Customer engagement
- Assist anywhere needed
- Active listening
- fast learner
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cashier Assistant
Costco
10.2025 - Current
Sales Associate
American Eagle Outfiters
05.2024 - 09.2025
High School Diploma -
Norristown Area High School
High School Diploma -
Central Montco Technical High School