Silvana Montalvan
Brooklyn,NY
Summary
Dynamic professional with proven expertise in enhancing customer experiences and streamlining operations, as demonstrated at Emmanuel's Catering & Services. Skilled in organization and telephone communication, adept at multitasking with a service-oriented mindset. Achieved significant improvements in client satisfaction and team productivity by implementing efficient processes and fostering a cohesive team environment.
Overview
14
14
years of professional experience
Work History
Catering Assistant
Emmanuel's Catering & Services
Brooklyn, NY
02.2020 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Assisted in menu planning, incorporating seasonal ingredients for fresher dining options.
- Coordinated with event planners to understand client expectations and deliver tailored catering services.
- Collaborated with suppliers to secure quality ingredients, enhancing overall taste and presentation of dishes.
- Followed food safety practices and sanitation guidelines.
Receptionist
La Unica Orthopedics
Atlanta, GA
07.2010 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
Instituto Benigno Jimenez Garay
Colon, Panama 12-2003
Skills
- Organization skills
- Telephone skills
- Multitasking and prioritization
- Service-oriented mindset
Languages
Spanish
Timeline
Catering Assistant
Emmanuel's Catering & Services
02.2020 - Current
Receptionist
La Unica Orthopedics
07.2010 - 11.2018
High School Diploma -
Instituto Benigno Jimenez Garay