Silvanna Padilla
Ellenton
Summary
Enthusiastic hospitality professional with a proven track record in customer service and dining management. Committed to enhancing guest satisfaction through attentive service and effective conflict resolution.
Overview
4
4
years of professional experience
Work History
waitress
Sea Worthy Fish Bar
Saint Petersburg
2023.04 - 2025.03
- Took and processed food and beverage orders accurately.
- Assisted in training new staff on service protocols and menu items.
- Handled cash transactions and operated the point-of-sale system efficiently.
- Addressed customer inquiries and resolved issues promptly and courteously.
- Upsold daily specials and featured items to enhance guest experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Demonstrated knowledge of wine selection, pairings, vintages.
Hostess
Playa Betty's
New York
2021.12 - 2022.10
- Greeted guests warmly and managed seating arrangements efficiently.
- Assisted servers by delivering menus and taking drink orders promptly.
- Monitored dining room flow to optimize seating capacity effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Bar back
Barrows Pub
New York
2021.03 - 2021.11
- Maintained cleanliness and organization of the bar area during service hours.
- Assisted bartenders with drink preparation and garnishing tasks.
- Stocked and replenished bar inventory to ensure efficient operations.
- Cleared and cleaned used glassware promptly to maintain service flow.
- Supported customer service by delivering drinks and assisting guests as needed.
- Monitored inventory levels and reported shortages to management regularly.
- Collaborated with team members to enhance overall guest experience at the pub.
- Operated various bar tools and equipment while following safety protocols.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Consistently checked inventory levels and communicated needs to management team.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Successfully managed multiple tasks simultaneously while providing quality service.
Education
Science - Sociology
Old Dominion University
Norfolk, Virginia, VA2015-05
Yes -
Vero Beach High School
Vero Beach, FL2011-05
Skills
- Menu knowledge
- Point-of-sale operation
- Customer service excellence
- Conflict resolution
- Dining room management
- Cash handling
- Attention to detail
- Cleanliness
- Serving expertise
- Friendly communication
- Order accuracy
- Reliability and punctuality
- Active listening
- Food and beverage pairings
- Handling complaints
- Menu presentation
- Food handling safety
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
waitress
Sea Worthy Fish Bar
2023.04 - 2025.03
Hostess
Playa Betty's
2021.12 - 2022.10
Bar back
Barrows Pub
2021.03 - 2021.11
Science - Sociology
Old Dominion University
Yes -
Vero Beach High School