Silvanna Padilla
Ellenton,FL
Summary
Detail-oriented administrative professional with extensive experience in employee benefits administration, pension analysis, regulatory compliance, and onboarding support. Strong knowledge of health insurance plans, eligibility verification, provider coordination, and benefits enrollment processes. Experienced in working with HR teams, third-party administrators, and insurance carriers to ensure compliance with federal and state regulations. Committed to supporting workforce members through efficient onboarding processes, accurate documentation management, and exceptional service delivery in healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Island Aire, LLC
Tierra Verde, FL
08.2024 - Current
- Coordinated office operations to enhance workflow efficiency and communication among team members.
- Managed scheduling and calendar coordination for executive leadership, ensuring optimal time management.
- Implemented streamlined filing systems to improve document retrieval and organization across the office.
- Assisted in onboarding new staff by providing training on office procedures and software tools.
- Maintained accurate records of financial transactions, supporting budget tracking and reporting processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Pension Analyst
Hollow Metal
New York, NY
04.2021 - 05.2023
- Analyzed pension plan data to ensure compliance with regulations and organizational policies.
- Developed and maintained comprehensive reports on pension fund performance for internal stakeholders.
- Collaborated with finance teams to reconcile discrepancies in pension contributions and distributions.
- Assisted in the implementation of new pension administration software, enhancing operational efficiency.
- Conducted regular audits of pension records, ensuring accuracy and timely updates to member information.
- Streamlined reporting processes, reducing turnaround time for financial analyses related to pensions.
- Analyzed expenses related to the administration of retirement programs, identifying areas where cost savings could be achieved.
- Negotiated contracts with third-party service providers, securing cost-effective solutions for clients'' pension needs without compromising quality or services rendered.
- Successfully completed annual government filings, maintaining full compliance with regulatory requirements.
- Assisted with design and implementation of various employee benefits programs.
Benefits Coordinator
DH COOK
New York, NY
10.2018 - 04.2021
- Coordinated employee benefits enrollment and provided guidance on plan options.
- Managed communication between employees and providers to resolve benefits-related inquiries.
- Analyzed benefits program effectiveness, implementing enhancements for improved employee satisfaction.
- Mentored junior staff on compliance regulations and best practices in benefits management.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Evaluated data, identified trends and recommended changes in compensation structures.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL2011
Hospitality Management
SB
Skills
- Healthcare Benefits & Insurance Administration
- Employee Onboarding & Orientation Support
- Health Plan Enrollment & Eligibility Verification
- Medicare, Commercial & Government Plan Knowledge
- Documentation & Records Management
- Provider & Carrier Relations
- Payroll & Deduction Reconciliation
- Data Entry & Reporting Accuracy
- HIPAA & Regulatory Compliance
- Customer Service in Healthcare Settings
- Organizational skills
- HRIS & Benefits Administration Systems
- Customer service
- Bilingual: English & Spanish
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Island Aire, LLC
08.2024 - Current
Pension Analyst
Hollow Metal
04.2021 - 05.2023
Benefits Coordinator
DH COOK
10.2018 - 04.2021
High School Diploma -
Vero Beach High School
Hospitality Management
SB