Jeannine McTamney
Glenside,PA
Summary
With 23 years of experience in the healthcare industry, I am a dedicated and results-driven Area Manager. Throughout my career, I have consistently optimized operations, increased profitability, and led high-performing teams. Now, I am eager to leverage my expertise to drive growth and excellence within a healthcare facility.
Overview
28
28
years of professional experience
Work History
Office Manager
Rothman Orthopaedics
Bensalem, PA
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Area Manager
Carbon Health
Dresher, PA
10.2021 - 09.2023
- Built an environment of excellence by managing clinic staff and developing a high-performing team while establishing a clear direction of accountability for day-to-day operations, objectives, and strategic goals
- Identify and implemented strategies to grow several sites throughout PA and NJ
- Maintain strong-ties and leadership alignment with partner clinician managers to ensure clinical teams are delivering high-quality clinical outcomes
- Oversight of HR and payroll policies and procedures for the region, including proactive recruiting, hiring, training, scheduling, payroll, and performance management
- Accountability to drive the financial performance and P&L oversight by ensuring the budgeted productivity, labor, and other expenses are achieved
- Maintain an environment that complies with all state and federal regulations including HIPAA
- Manage and troubleshoot office services (internet, IT equipment, electronic devices, printers, phones and other equipment)
- Lead the logistics and community outreach on all clinics prior to opening as well as once established.
Director of Business Operations
Seasons Hospice and Palliative Care
King of Prussia, PA
02.2020 - 10.2021
- Orchestrate strategy for expansion of the local program through development of market analysis to anticipate timing and need for geographic expansion and facilities to accommodate all levels of Hospice care
- Assist the Director, Business Development (DBD) in transitioning from long-range forecasts to the execution of mid and short-range strategic plans
- Collaborate with the Vice President, Finance, National Director, Revenue Cycle Operations and staff on: budget development for the hospice program; institution of reporting mechanisms and controls to realize maximum fiscal efficiency consistent with patient care goals; staffing, compensation and benefit level matrices with the goal of enhancing the ability of the hospice program to capitalize on the local market conditions; and implementation of fiscal controls to realize maximum fiscal efficiency consistent with patient care goals
- Ensure review of agency payroll for accuracy and timely transfer of payroll information to the National payroll department
- Coordinate on-site training of employees and supervisors in the payroll system
- Direct the contracting function of the hospice program: Collaborate with department heads in the establishment and negotiation of facility, hospital and vendor contracts
- Maintain database of facility, hospital, vendor and physician contract files
- Direct the office administration functions of the hospice program: Provide supervision for office employees (Team Assistant, Administrative Assistant and Physician Support Specialist)
- Responsible for ensuring that required pre-billing documentation is submitted by field staff and uploaded by Team Assistants in a timely, efficient manner
- Assist the national office in maintaining hospice liability, property, fidelity, compensation, etc
- Insurance policies and packages; renewals annually
- Responsible for applying and renewing annual hospice professional membership in National Hospice & Palliative Care Organization (NHPCO) and the State Hospice Organization
- Act as office manager by delegating responsibility for ordering supplies and establishing necessary relationships for office maintenance
- Maintain the records for the hospice program office lease
- Maintain records related to the hospice program state license, Medicare and Medicaid Certification, Joint Commission accreditation and any renewal and/or update process to maintain licenses, certifications and accreditations.
Business Operations Manager
Abington Jefferson Health
Abington, PA
09.2015 - 02.2020
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Handled billing related activities focused on medical specialties
- Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations
- Performed high-level service in multicultural and diverse environment
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
- Recruited and hired intelligent clinical and administrative staff to bolster the skill set of already talented teams.
Patient Advocate
Abington Jefferson Health
Abington, PA
01.2013 - 09.2015
- Assisted patients in selecting appropriate courses of actions and obtaining needed support
- Helped patients understand care, coverage and payment responsibilities and rights
- Analyzed accuracy and completeness of patient documents, such as insurance claims, medical bills and legal paperwork
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Checked claims for errors, corrected issues and mailed out in a timely manner.
Lead Administrative Assistant
Abington Jefferson Health
Abington, PA
12.2006 - 01.2013
- Coordinates and manages the assigned shift for the Administrative Associate, Specialty staff in conjunction with the Office Manager and Charge Nurse
- Develops schedules, assists with payroll process, evaluates performance, conducts education programs and orientation, monitors and assists with the mentoring program
- Assists with prompt response to correct and maintain the medical record accuracy and quality assurance checks for all Emergency Trauma center paperwork
- Ensures quality services with a team-oriented approach to patient care
- Assists with the development of the ETC clerical operational committees
- Performs the duties of the Administrative Associate, Specialty position description demonstrating competency to ensure continued clerical knowledge / experience to facilitate quality patient care to ETC patients
- Utilized the knowledge of multiple hospital computer interfaces, procedures, regulations and interdepartmental functions to facilitate and expedite quality care to patients ranging in age from infancy through late adulthood
- Participates in the development of short and long-term budgetary and operating goals to ensure efficient Administrative Associate, Specialty support of the ETC
- Monitors variances of goals to ensure cost-effective operation.
Customer Service Representative
Acme Markets
Philadelphia, PA
06.1996 - 02.2007
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Greeted customers with enthusiasm and offered immediate and friendly service
- Processed merchandise returns and exchanges
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Trained new employees on company customer service policies and service level standards
- Resolved escalated customer issues quickly to drive client retention.
Education
BBA - Business Administration
Temple University
Philadelphia, PASkills
- Team Leadership
- Operations Management
- Project Management Abilities
- Insurance Regulations Knowledge
- Medical Records Management
- Healthcare Coding Competency
- Knowledge of Medical Terminology
- Medical Software Applications
- Knowledge of HIPAA Regulations
- Benefits Verifications
- Customer Relationship Management
- Communication and Interpersonal Skills
Timeline
Office Manager
Rothman Orthopaedics
01.2024 - Current
Area Manager
Carbon Health
10.2021 - 09.2023
Director of Business Operations
Seasons Hospice and Palliative Care
02.2020 - 10.2021
Business Operations Manager
Abington Jefferson Health
09.2015 - 02.2020
Patient Advocate
Abington Jefferson Health
01.2013 - 09.2015
Lead Administrative Assistant
Abington Jefferson Health
12.2006 - 01.2013
Customer Service Representative
Acme Markets
06.1996 - 02.2007
BBA - Business Administration
Temple University