Silver Gray
Westford,MA
Summary
Friendly and dependable food service professional with hands on experience in bakery operations and meal preparation. Experienced in baking and cooking both professionally and at home, with strong attention to detail, ability to follow recipes, and maintain clean and organized work areas.
Overview
25
25
years of professional experience
Work History
Personal Care Assistant (PCA)
Independent PCA
Westford, MA, USA
10.2020 - 08.2025
- Provided compassionate, one-on-one support, often in high-pressure situations.
- Known for reliability, clear communication, and problem-solving with empathy.
- Provided assistance with daily living activities, including bathing, dressing and grooming.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Developed meaningful relationships with patients through active listening and conversation.
Educational Consultant (Remote)
Tailwinds
07.2022 - 06.2025
- Handled high volumes of chat/email support for student inquiries, resolving 95% at first contact.
- Escalated issues thoughtfully while maintaining a 98% satisfaction rate.
- Collaborated across teams, consistently exceeding SLAs and recognized for top tier support.
- Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk.
- Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.
- Trained new team members on systems processes and procedures related to customer service.
Independent Field Auditor
06.2012 - 10.2018
- Assisted multiple market research and mystery shopping firms in evaluating customer service, brand compliance, and employee integrity.
- Conducted in-person and phone evaluations, completing over 200 assignments.
- Documented findings and submitted detailed reports using online forms and data entry platforms.
Server
Nashua Crossings
Nashua, NH, USA
04.2013 - 06.2014
- .Took orders and delivered food to tables with friendly, efficient service.
- Assisted with food preparation, packaging desserts, and serving meals to residents.
- Maintained clean and organized dining and kitchen areas, including busing tables, doing dishes, vacuuming, and mopping.
- Supported team operations in a fast-paced environment, demonstrating reliability and a positive attitude.
Order Processing & Customer Service Representative
Sweet Baby Zoie's Pies
Billerica, MA, USA
07.2010 - 02.2013
- Handled inbound customer inquiries via phone, email, and web-based systems.
- Assisted customers with order placement, billing issues, and problem resolution.
- Maintained accurate records of customer interactions within the database.
- Ensured a professional and friendly online support experience.
Cashier & Bakery Associate
Market Basket
Nashua, NH, USA
09.2000 - 07.2007
- .Provided friendly and upbeat customer service while handling transactions.
- Prepared and packaged baked goods, including cookies, cakes, and desserts.
- Assisted with organizing and maintaining bakery area, ensuring cleanliness and food safety.
- Gained experience following recipes and portioning ingredients accurately.
Assistant Manager
Nashua, NH, USA
03.2005 - 04.2005
- Supervised employees to ensure smooth operations during seasonal Easter Bunny events.
- Managed daily register operations, store opening/closing, and merchandise sales.
- Provided excellent customer service and maintained site cleanliness and safety.
Education
Associate's Degree - Liberal Arts
New Hampshire Community Technical College
Skills
- Food Preparation & Baking (bakery and home experience)
- Following Recipes & Portion Control
- Kitchen Safety & Sanitation (cleaning, food handling)
- Knife Skills & Basic Cooking Techniques
- Customer Service & Friendly Interaction
- Time Management & Multitasking
- Teamwork & Collaboration
- Cleaning & Maintaining Organized Work Areas
- Serving Meals & Assisting Residents/Students
- Reliability & Positive Attitude
Timeline
Educational Consultant (Remote)
Tailwinds
07.2022 - 06.2025
Personal Care Assistant (PCA)
Independent PCA
10.2020 - 08.2025
Server
Nashua Crossings
04.2013 - 06.2014
Independent Field Auditor
06.2012 - 10.2018
Order Processing & Customer Service Representative
Sweet Baby Zoie's Pies
07.2010 - 02.2013
Assistant Manager
03.2005 - 04.2005
Cashier & Bakery Associate
Market Basket
09.2000 - 07.2007
Associate's Degree - Liberal Arts
New Hampshire Community Technical College