Silverio Laya
7107 Blakstad Ct. San Diego,CA
Summary
Dedicated and experienced banquet professional with over 30 years in the hospitality industry. Adept at providing exceptional guest service, coordinating large-scale events, and leading banquet teams to ensure seamless operations. Strong organizational and problem-solving skills, with a commitment to exceeding guest expectations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Banquet Server
Marriott Marquis San Diego Marina
03.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Added food items, beverages, and utensils to trays and immediately delivered to correct tables.
Banquet Captain
Marriott Marquis San Diego Marina
03.1990 - 02.2020
- Served as an Event Operations Red Coat Ambassador, acting as a liaison between customers and hotel operations
- Managed guest special requests and resolved complaints received through the meeting room hotline
- Ensured all meeting rooms were set according to Banquet Event Order (BEO) standards
- Supervised room preparation, food and beverage service, and logistics for daily scheduled events
- Led pre-convention meetings to coordinate multi-day event logistics
- Maintained inventory records and prepared invoices for event billing
Banquet Associate (Part-Time)
Loews Coronado Bay Resort
01.2002 - 01.2004
- Assisted in the execution of public and private catered events
- Provided attentive service to guests, ensuring a memorable dining experience
Banquet Associate (On-Call)
Manchester Grand Hyatt
01.1993 - 01.2008
- Delivered menu items promptly and professionally according to event specifications
- Maintained cleanliness and organization of banquet areas before and after service
- Assisted with event setup, meal plating, and breakdown of function spaces
Education
2-Year Technology Graduate - Automotive Technology
Technological University of The Philippines
Philippines06-1981
High School Diploma -
The Mabini Academy
Philippines06-1979
Skills
- Strong leadership and team management
- Excellent hospitality and guest service skills
- Event planning and banquet setup expertise
- Problem-solving and conflict resolution
- Inventory management and invoice preparation
- Ability to work in high-pressure, fast-paced environments
Hobbies and Interests
In my free time, I enjoy spending quality time with my family.
Professional Development
- Coffee Break Training Class, San Diego Marriott, 01/01/06
- Supervisory Development Class, Coronado Marriott, 01/01/04
- Red Coat Training Program, San Diego Marriott, 01/01/03
- Growing Our Own Captain Training Program, San Diego Marriott, 01/01/01
- In-House Buffet Training Class, San Diego Marriott, 01/01/98
Certification
• Coffee Break Training Class – San Diego Marriott (2006)
• Supervisory Development Class – Coronado Marriott (2004)
• “Red Coat” Training Program – San Diego Marriott (2003)
• “Growing Our Own” Captain Training Program – San Diego Marriott (2001)
• In-House Buffet Training Class – San Diego Marriott (1998)
Languages
Tagalog
Native or Bilingual
Timeline
Banquet Server
Marriott Marquis San Diego Marina
03.2022 - Current
Banquet Associate (Part-Time)
Loews Coronado Bay Resort
01.2002 - 01.2004
Banquet Associate (On-Call)
Manchester Grand Hyatt
01.1993 - 01.2008
Banquet Captain
Marriott Marquis San Diego Marina
03.1990 - 02.2020
2-Year Technology Graduate - Automotive Technology
Technological University of The Philippines
High School Diploma -
The Mabini Academy
Similar Profiles
Leopoldo QuirozLeopoldo Quiroz
Sous Chef at Marriott Marquis San DiegoSous Chef at Marriott Marquis San Diego
Marc Laurence GallardoMarc Laurence Gallardo
Assistant Events Operations Manager at Marriott Marquis San DiegoAssistant Events Operations Manager at Marriott Marquis San Diego
Alfredo ParanganAlfredo Parangan
Professional Carpet Cleaner at San Francisco Marriott MarquisProfessional Carpet Cleaner at San Francisco Marriott Marquis