Silverio Weliso Fernandes
Employment No:
Summary
Knowledgeable Housekeeping management professional familiar with ship's housekeeping operations, cleaning procedures, health safety regulations & management Duties.
Overview
11
11
years of professional experience
Work History
Housekeeper (deck/Night/Crew) (Covering)
P&O cruises, Carnival UK
01.2025 - Current
- Perform cabin checks to maintain high cleaning standards
- Ensure compliance with public health, hygiene, and safety guidelines
- Ensure all areas and equipment are clean and disinfected
- Monitor and ensure cleaning equipment are available and properly managed
- Conduct department briefings and share relevant updates with the team
- Resolve any issues or complaints related to guest & guest within the area of responsibility
- Identify improvements to enhance service and increase Customer Satisfaction Quality (CSQ) scores
- Supervise the loading, offloading, collection, and distribution of guest baggage
- Conduct regular audits and identify maintenance or repair needs
- Conduct appraisals, identify development opportunities, and provide guidance and motivation
Administrator Housekeeping
P&O cruises, Carnival UK
02.2023 - Current
- Reporting defects, following up for quality assurance
- Managing IPAMs for the HK Crew Members
- Allocating and updating Mistral and CORe
- Gift Management, ordering and distribution of all gifts
- Handling mini bar of water and other food store for the cabin setup
- Managing and compiling with the paperwork of HK department and setting up trainings for the crew members
- Dealing in AGE and Other Isolation logs and following up with medical department for cabin disinfection
- Receiving new joiners for HK, assigning with cabin and ERP duties on arrival and deploying them relevant line managers
- Reporting defects, following up for quality assurance
- Managing IPAMs for the HK Crew Members
- Allocating and updating Mistral and CORe
- Gift Management, ordering and distribution of all gifts
- Handling mini bar of water and other food store for the cabin setup
- Managing and compiling with the paperwork of HK department and setting up trainings for the crew members
- Dealing in AGE and Other Isolation logs and following up with medical department for cabin disinfection
- Receiving new joiners for HK, assigning with cabin and ERP duties on arrival and deploying them relevant line managers
Cabin Steward
P&O cruises, Carnival UK
10.2022 - 11.2022
- Performing pre cleaning duties by setting up trollies with fresh linen cleaning supplies and requested items
- Meeting & Greeting Guests taking care their requests
- Servicing cabins as per company requirements
- Maintaining highest standards of cleaning in Pantries
- Providing laundry pickup and delivery services
- Coordinating with department to get defects repaired
- Assisting for baggage during turnaround day operations
Housekeeping Steward
P&O cruises, Carnival UK
03.2019 - 10.2022
- Performing pre cleaning duties by setting up trollies with fresh linen cleaning supplies and requested items
- Servicing cabins as per company requirements
- Maintaining highest standards of cleaning in Pantries
- Providing laundry pickup and delivery services
- Coordinating with other departments to get defects repaired
Hotel Assistant
P&O cruises, Carnival UK
03.2019 - 03.2022
- Cleaning, Disinfecting and maintaining of Public /Crew Areas and Guest cabins to maintain company standards During Covid Pandemic period with a limited team of5 in Housekeeping
- Making Guest cabins ready to isolate new crew members
Waiter
Novotel - Goa
07.2017 - 02.2019
- Setting up the restaurant for daily service
- Providing guests with menu and suggesting them about the daily specials
- Serving quality of Food & Beverage and taking guest feedback
- Handling guest complains & ensuring satisfaction
- Handling payments and quick turnaround of tables for next seating
Assistant Waiter
Holiday inn - Goa
07.2015 - 12.2016
- Assisting senior staff in setting up the restaurant
- Picking up Food & Beverage from counter to the table server
- Ensuring table Clearance & table relaying on time
- Settings up banquet areas with sufficient table & chairs and performing tasks assigned
Job Trainee
Radisson Blu - Goa
04.2014 - 05.2015
- Providing room stewards with fresh linen
- Delivering in house guest requests as per their requirements
- Performing daily cleaning tasks to maintain the highest hygiene standards
- Delivering soiled linen to Laundry for cleaning
- Providing staff with fresh uniforms to start daily duties
Industrial Trainee
Radisson Blu - Goa
09.2013 - 02.2014
- Shadowing senior team members to learn all job-related stuff in F&B, Front Office and Housekeeping
- Attending courses & training to build understanding of procedures and technique
Education
Diploma - Hotel management
Fr Agnel Institute of Catering & technology
09.2014
Higher secondary school - undefined
Mt Mary's higher secondary school
03.2013
High School - undefined
Regina Martyrum High School
03.2011
Skills
- Team leadership
- Dependable & Responsible
- Team building
- MS Office Proficiency
- Adaptability
Accomplishments
- Shine of the month9/2021
- P&O Cruises, Carnival UK
Timeline
Housekeeper (deck/Night/Crew) (Covering)
P&O cruises, Carnival UK
01.2025 - Current
Administrator Housekeeping
P&O cruises, Carnival UK
02.2023 - Current
Cabin Steward
P&O cruises, Carnival UK
10.2022 - 11.2022
Housekeeping Steward
P&O cruises, Carnival UK
03.2019 - 10.2022
Hotel Assistant
P&O cruises, Carnival UK
03.2019 - 03.2022
Waiter
Novotel - Goa
07.2017 - 02.2019
Assistant Waiter
Holiday inn - Goa
07.2015 - 12.2016
Job Trainee
Radisson Blu - Goa
04.2014 - 05.2015
Industrial Trainee
Radisson Blu - Goa
09.2013 - 02.2014
Diploma - Hotel management
Fr Agnel Institute of Catering & technology
Higher secondary school - undefined
Mt Mary's higher secondary school
High School - undefined
Regina Martyrum High School
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