Silvestra Lino
Santa Maria
Summary
Results-oriented Senior Assistant Manager with expertise in retail operations, team supervision, and inventory control. Drives customer service initiatives, trains staff, and enhances store efficiency. Demonstrates strong capabilities in cash management and visual merchandising while resolving customer issues and fostering high-performing teams.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Senior Assistant Manager
Smart & Final
Paso Robles, California
01.2021 - Current
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Supervised Smart & Final store operations and daily team coverage
- Provided leadership and direction to staff, setting clear expectations and monitoring performance.
- Trained associates on customer service, stocking, and checkout procedures
- Resolved customer complaints promptly while ensuring a positive shopping experience.
- Enforced safety procedures and company policy across sales floor
- Managed cash handling processes to ensure accuracy and security at the register., register audits, and closing tasks
- Monitored inventory levels and coordinated replenishment with store leaders
- Managed merchandising displays and maintained aisle presentation standards
- Identified and implemented process improvements to enhance efficiency across all departments.
- Developed strategies to increase sales and profitability through targeted product promotion initiatives.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Resolved customer concerns and supported front-end service flow
- Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
Sales Associate
Dough Bar
Lakewood, Washington
02.2021 - 07.2021
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Assisted customers with product selection and grocery store questions.
- Operated checkout registers and processed cash, card, and coupon payments.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Resolved customer complaints professionally to enhance satisfaction.
- Rotated perishable products and removed expired items from the sales floor.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Albertsons Grocery Store
Santa Maria, California
07.2020 - 01.2021
- Operated checkout registers and processed cash, card, and coupon payments.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection and grocery store questions.
- Handled customer complaints in a professional manner.
- Resolved customer concerns and directed shoppers to correct store departments.
- Answered incoming calls to provide information on store, products, and services.
- Supported team members with pricing, signage, and front-end tasks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged merchandise with signage and appealing displays to enhance customer engagement and facilitate sales.
- Stocked shelves with Albertsons grocery merchandise and maintained organized displays.
- Rotated perishable products and removed expired items from sales floor.
- Conducted inventories on a regular basis to track stock levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CA05-2020
Associate of Arts - Retail
Cuesta College Credits
San Luis Obispo, CA09-2026
Skills
- Retail operations
- Inventory management
- Cash management
- Visual merchandising
- Team supervision
- Customer service
Languages
Spanish
Professional
English
Native/ Bilingual
References
- Matt Dewolf, Smart & Final Store Manager (805) 540-1778
- Eddie Alvarez, Smart & Final Senior Assistant Manger (805) 720-0586
Timeline
Sales Associate
Dough Bar
02.2021 - 07.2021
Senior Assistant Manager
Smart & Final
01.2021 - Current
Sales Associate
Albertsons Grocery Store
07.2020 - 01.2021
High School Diploma -
Santa Maria High School
Associate of Arts - Retail
Cuesta College Credits