Demesha Lucas
Madison,IL
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2025
2025
years of professional experience
Work History
Senior Assistant Manager
Chuck E Cheese
Fairview Heights, Illinois
02.2024 - Current
- Provided leadership and direction to staff, setting clear expectations and monitoring performance.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Developed effective strategies for increasing sales and profitability through product promotion initiatives.
Shift Manager
McDonald's
Granite City, Illinois
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Call Representative
AT&T
Granite City, Illinois
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Provided customers with product and service information, as well as troubleshooting assistance.
- Processed orders, forms, applications, and requests while following established protocols.
Forklift Operator
Staffmark
Edwardsville, Illinois
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
Education
High School Diploma -
Madison High School
Madison, IL05-2016
Skills
- Operations Management
- Staff Scheduling
- Customer Relationship Management
- Inventory Control
- Recruiting and interviewing
- Staff Supervision
- Retail Operations
- Money Handling
- Team motivation
Timeline
Senior Assistant Manager
Chuck E Cheese
02.2024 - Current
Shift Manager
McDonald's
Call Representative
AT&T
Forklift Operator
Staffmark
High School Diploma -
Madison High School