Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Silvestre Cano Cortez

Houston,TX

Summary

A well-presented individual, Silvestre is capable of leading teams both from the front and by example. He has the ambition to become a great manager of the future. Silvestre is fully aware of all aspects of management, including sales, customer service, training, employee management, and asset protection. As an inspirational leader, he demonstrates flexibility and a willingness to get involved in business operations at key times. He works hard to keep his team happy, motivated, and productive. Silvestre understands the importance of maximizing the potential of any business through effective teamwork.

Overview

2026
2026
years of professional experience

Work History

Membership Advisor

One Medical
2024 - Current
  • Guided prospective members through the enrollment process, providing detailed information about One Medical’s services and membership options.
  • Delivered personalized consultations to help individuals and employers understand healthcare plans and benefits.
  • Partnered with leaders to improve member acquisition and retention strategies.
  • Managed inbound and outbound communications to convert inquiries into active memberships.
  • Collected feedback from new members to enhance onboarding and overall member experience.

Member Support Specialist II

One Medical
01.2023 - 2024
  • Provide exceptional customer service, ensuring all materials are ready before appointments.
  • Assist members with appointment scheduling and follow-up to ensure a seamless experience.
  • Educate members on One Medical services, features, and benefits to enhance engagement and utilization.
  • Maintain accurate records of member interactions and update profiles in the system.
  • Collaborate with clinical staff to ensure timely communication and resolution of member concerns.
  • Work with insurance for consult, procedure, and medication authorizations.
  • Ensure the clinic meets operational standards for daily activities.

QuickDeposit/Fraud Protection Services Specialist

JP Morgan Chase
01.2019 - 01.2023
  • Assist business customers in troubleshooting Panini scanners for in-office check deposits and process replacements as needed.
  • Provide full service for QuickDeposit, including service activation and product improvements.
  • Offer expert knowledge regarding fraud protection services for Chase business accounts to prevent check and ACH fraud.
  • Address any other banking needs that can be serviced over the phone, including escalated matters.

Consumer Online Technical Support Supervisor

JP Morgan Chase
01.2016 - 01.2019
  • Assist customers with online banking accounts via the mobile app and Chase.com website.
  • Help customers process wire transfers, QuickPay, QuickDeposits, and other online services offered by Chase.
  • Review and approve overdrafts, and answer questions regarding accounts, loans, and statements.
  • Assist customers with fraudulent activity on their accounts.

Education

High School -

Jefferson Davis High School
06-2013

Skills

  • Excellent communication skills
  • Energetic
  • Compelling leadership skills
  • Cash handling
  • Collateral loaning/purchasing
  • Customer service focus
  • Active listening
  • Critical thinking
  • Technical support

LANGUAGES

English: Fluent
Spanish: Fluent

Timeline

Member Support Specialist II

One Medical
01.2023 - 2024

QuickDeposit/Fraud Protection Services Specialist

JP Morgan Chase
01.2019 - 01.2023

Consumer Online Technical Support Supervisor

JP Morgan Chase
01.2016 - 01.2019

Membership Advisor

One Medical
2024 - Current

High School -

Jefferson Davis High School
Silvestre Cano Cortez