Silvia Alatorre
El Paso,Tx
Summary
Dynamic office manager with extensive experience at Gold Star Finance, excelling in budget management and employee training. Proven track record in enhancing operational efficiency and customer service. Skilled in report generation and credit collections, consistently achieving high levels of client satisfaction while maintaining meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Office Manager
Gold star Finance
El Paso, TX
04.2022 - Current
- Manage daily office operations and maintain a productive work environment.
- Oversee administrative procedures and ensure compliance with company policies.
- Train new employees on office protocols and company standards.
- Manage office inventory and place new supply orders.
- Monitor payments due from clients and in constant contact with clients with past due payments.
- Order supplies and equipment to maintain adequate inventory levels.
- Manage office budget to handle inventory, postage and vendor services. In charge of payroll and employee schedules.
Branch Manager
Midwest Finance
11.2019 - Current
- Oversaw all accounts management, ensuring accuracy and timely updates.
Facilitated customer interactions to address inquiries and resolve issues.
Developed weekly schedules to optimize staff availability and efficiency.
Conducted home visits for account collection as necessary.
Processed payments and made informed loan decisions on new applications.
Balanced drawers and closed checkbook daily to maintain financial integrity.
Generated daily reports to monitor office performance and facilitate decision-making.
Assistant Manager
Credit Central
05.2019 - 11.2019
- As assistant manager I made sure all collections calls were done at least twice daily, serviced customers, did field collections, made bank deposits, balanced drawers run daily reports.
Assistant Manager
JR Gray
09.2016 - 09.2018
- Greet customers, work with tenants on a daily basis. Resolve any disputes, maintenance request by tenants and forward over to technicians or hire companies to do issues for tenants. Collect rent-payments, write of any eviction notices. Inform tenants of any upcoming events or concerns for apartments complex. Show new tenants available apartments as well as explaining contract and signing documents. Take deposits, ensure all residents files are properly maintained. Perform background checks, monthly inspections.
Branch Manager
Security Finance
10.2010 - 10.2016
- Accepting and submitting loan applications, making loan decisions, customer service, taking payments, offering customers additional money when available, calling delinquent customers as needed, running daily reports at the end of the day.
Assistant Manager
Dollar General
01.2010 - 01.2011
- Opening and closing store, stocking merchandise, posting advertisements, keeping store clean and clear for customers, bank deposits, running reports for the end of day.
Front Desk Clerk
Super 8 Motels
01.2009 - 01.2010
- Received and logged in all incoming calls and guest, scheduled reservations and made sure that all the rooms were ready for our guest by noon.
Skills
- Office administration
- Budget management
- Inventory control
- Payroll processing
- Employee training
- Customer service
- Report generation
- Attention to detail
- Payroll and budgeting
- Credit and collections
Timeline
Office Manager
Gold star Finance
04.2022 - Current
Branch Manager
Midwest Finance
11.2019 - Current
Assistant Manager
Credit Central
05.2019 - 11.2019
Assistant Manager
JR Gray
09.2016 - 09.2018
Branch Manager
Security Finance
10.2010 - 10.2016
Assistant Manager
Dollar General
01.2010 - 01.2011
Front Desk Clerk
Super 8 Motels
01.2009 - 01.2010