Silvia Antoun
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [CVS and Walmart ]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Lead Certified Pharmacy Technician
CVS Pharmacy
10.2018 - 07.2023
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
- Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
Ticket Agent
American Airlines
06.2017 - 10.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Education
Bachelor of Science - Biomedical Engineering
University of North Texas
Denton, TX12.2024
Minor - Business Administration And Management
University of North Texas
Denton, TX12.2024
Skills
- Problem-solving skills
- Research and Data Analysis
- Supplies inventory
- Collaborative Teamwork
Certification
- CPhT - Certified Pharmacy Technician
- CBAP - Certified Business Analysis Professional
Languages
Arabic
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walmart
07.2023 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy
10.2018 - 07.2023
Ticket Agent
American Airlines
06.2017 - 10.2018
Bachelor of Science - Biomedical Engineering
University of North Texas
Minor - Business Administration And Management
University of North Texas
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