Silvia Avila
admin/customer service
San Diego,CA
Summary
Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 18 years.
Overview
28
28
years of professional experience
Work History
Customer Service/Admin
Sherwin Williams
01.2013 - 01.2023
Customer Service/Admin
Frazee Industries
01.2006 - 01.2013
Loan Center Clerk
Capital One
01.2004 - 01.2006
Loan Center Clerk
People First
01.2002 - 01.2004
Admin/Paralegal in training
Edwards, White & Sooy
01.1995 - 01.2002
Education
Citi College
San Diego, CA01.1992
Mesa College
San Diego, CA01.1989
Helix High School
La Mesa, CA01.1981
Skills
- Bilingual (Spanish), Knowledge of Excel, Excellent customer service skills, Daily use of internet, large volume of daily outgoing and incoming calls, daily maintenance of over 900 customer charge accounts
- Call Center Experience
- Follow-Up Skills
- Data Entry
- Telephone Etiquette
- Payment Processing
- Complaint Handling
- Data Management
- Research
- Skilled in Excel
- Escalation Management
- Meeting Deadlines
- Account Management
Websites
Languages
Spanish
Native or Bilingual
Timeline
Customer Service/Admin
Sherwin Williams
01.2013 - 01.2023
Customer Service/Admin
Frazee Industries
01.2006 - 01.2013
Loan Center Clerk
Capital One
01.2004 - 01.2006
Loan Center Clerk
People First
01.2002 - 01.2004
Admin/Paralegal in training
Edwards, White & Sooy
01.1995 - 01.2002
Citi College
Mesa College
Helix High School
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