SILVIA CASTILLO
Tucson,AZ
Summary
Dedicated and passionate job seeker with strong organizational skills, seeking an entry-level administrative support position. Demonstrates exceptional analytical, communication, and teamwork abilities, with a proven capacity to quickly adapt to new environments. Committed to contributing to team success while fostering professional growth through a positive attitude and dedication to continuous learning. Highly organized and dependable, adept at managing multiple priorities and willing to take on additional responsibilities to achieve team objectives.
Overview
5
5
years of professional experience
Work History
Caregiver
Lutheran Social Services of the South West
Tucson, AZ
08.2024 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided emotional support and companionship, fostering positive relationships with clients.
- Administered medications accurately, ensuring compliance with healthcare guidelines and protocols.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet client needs.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained entire family's schedule and organized events.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
HVAR Collections Specialist 5
CitiBank
Tucson, AZ
11.2023 - 08.2024
- We deal with high amount accounts. Making outbound calls to card members to collect, we also do lots of preview calls. If the card member is unable to make payments then we offer them forbearance plans to see how we can help the card member out. Comply with the goals and parameters of the established operational process. Ensure compliance with quality objectives and compliance with institutional policies.
HVAR/CFT Loan Collections Specialist 5
CitiBank
Tucson, AZ
06.2023 - 11.2023
- Loan for CFT, we would work with over due accounts and try to bring the level of delinquency down. Offering forbearance to customers who were going through hard times and needed assistance. We take escalation calls when the cardmember would request a supervisor or manager. Comply with the goals and parameters of the established operational process. Ensure compliance with quality objectives and compliance with institutional policies.
CCF Spanish Collections Specialist 3
CitiBank
Tucson, AZ
03.2023 - 06.2023
- Loan for CCF Spanish. Performs collections specialist 3 duties in Spanish plus utilizes advanced negotiation skills to resolve delinquency issues. Increases the recovery of the past due portfolio of the different collections portfolio. Comply with the goals and parameters of the established operational process. Ensure compliance with quality objectives and compliance with institutional policies. CCF Spanish would get the over flow of English's calls and we handled English's calls as well. CCF Spanish would get the over flow of English's calls and we handled English's calls as well. Comply with the goals and parameters of the established operational process. Ensure compliance with quality objectives and compliance with institutional policies.
Remote Customer Service
CitiBank
Tucson, AZ
08.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offering advice and assistance to customers, paying attention to special needs or wants. Answered incoming phone calls to articulate product value to prospective customers and support current policyholders. Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
Front Office Specialist
North West Medical Group
Tucson, AZ
01.2021 - 07.2022
- Determined amounts due and accepted payments. Scheduled appointments, sent reminders and updated master calendar. Provided forms to fill out or update and entered the latest information computer system. Greeted, registered and checked in patients. Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies. Directed phone inquiries, answered customer questions and scheduled appointments. Took more than 60 incoming calls per day, provided information and routed callers to the correct area.
Education
High School Diploma -
Desert View High School
Tucson, AZ05.2011
No Degree -
Pima Community College
Tucson, AZ01.2026
Skills
- Efficient and detail-oriented
- Building customer trust and loyalty
- Customer data confidentiality
- Upbeat and positive personality
- Typing skills 45wpm
- Adaptive team player
- Active listening skills
- Courteous with strong service mindset
- Calm and professional under pressure
- Works well with minimal supervision
- Problem-solving
- Time management
- Respectful and compassionate
- Data entry
- Word processing
- Administrative support
- Office administration
- Advanced Excel proficiency
- Microsoft PowerPoint proficiency
- Microsoft Word proficiency
LANGUAGES
Spanish intermediate
Timeline
Caregiver
Lutheran Social Services of the South West
08.2024 - Current
HVAR Collections Specialist 5
CitiBank
11.2023 - 08.2024
HVAR/CFT Loan Collections Specialist 5
CitiBank
06.2023 - 11.2023
CCF Spanish Collections Specialist 3
CitiBank
03.2023 - 06.2023
Remote Customer Service
CitiBank
08.2022 - 03.2023
Front Office Specialist
North West Medical Group
01.2021 - 07.2022
High School Diploma -
Desert View High School
No Degree -
Pima Community College