SILVIA CEJA HERNANDEZ - Medical Assistant/ Receptionist / Union Steward - Kaiser Permanente

Summary

Detail-oriented individual with exceptional communication and project management skills. Bringing my valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Proficient in patient care interaction, and office administrative support tasks with my 25+ years experience in the medical field. Providing professionalism and warmth cheerful during each patient interaction. Strong background in working with leadership, management, physicians along being Union Steward.

Demonstrating strong analytical, communication, and teamwork skills, ability to quickly adapt to new environments.

Strong focus on collaboration and adaptability to meet changing priorities. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26

years of professional experience

Work History

Medical Assistant/ Receptionist / Union Steward

Kaiser Permanente

Napa, Ca

05.2000 - Current

Assisted with patient care back office assisted Doctors, medical procedures with patient, examinations for pt care needs. Ensuring safety and comfort for pt.
Coordinated laboratory tests and communicated results to patients promptly, improving care continuity.
Trained new medical assistants on best practices and clinic protocols, fostering team development.
Developed streamlined processes for patient intake, reducing wait times and improving satisfaction scores.
Administered medications and injections as directed by healthcare providers, maintaining compliance with protocols.
Phone communication with patient, staff from other departments, registered patients assisted with their copays cash handling, any intake on forms or other needs. Cash handling, payment posting.
Team building/Class management/Trainings
Work hand in hand with management, staffing department.
Fluent In English/Spanish
Bilingual Level 2 in Spanish
Assisted management with department needs, staff meetings focus on department goals attended other meetings, trainings.
LMP/UBT Participation with Management- Union leaders
Union Steward advocated for employees, attend meetings with union leaders.
Ordering of office supplies and assisted the needs of the department I worked in and other departments as needed.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

High School Diploma -

Eastern Gateway College

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Napa Valley College

Trade School - Medical -Office Assistant

Boston Trade School

01-2000

High School - undefined

Napa High School

01-1995

Skills

HIPAA compliance

Patient scheduling

Customer service

Medical terminology knowledge

Data entry

Reliable team player

Medical office administration

Patient care coordination

Conflict resolution

Indirect patient care

Healthcare software proficiency

Adaptable

AWARDS AND ACKNOWLEDGEMENTS

Through my 21.5 years working for my previous employer I achieved any awards throughout the years., My evaluations yearly have always been in good standing with my work ethic and work well under pressure and with co- workers., I am a self motivated individual who can accomplish and perform and complete job task in the time that it is required. I am a very professional worker who respects the work environment and others ., Can provide reference if needed .

Timeline