Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Clifton

South Jordan,UT

Summary

Dynamic professional with 20 years of experience in customer service, including a role as an Advanced Teller at Tosh Financial Check City. Proven expertise in cash handling and client relationship management, fostering strong connections while ensuring fraud prevention. Enthusiastic about enhancing customer experiences and driving operational success through effective communication and teamwork.

Overview

36
36
years of professional experience

Work History

Advanced Teller

Tosh Financial Check City
West Jordan, UT
05.2012 - Current

. Manage the daily volume of inbound calls and emails from customers, providing world-class customer service to both internal and external clients in all interactions.

. Excellent verbal and written communications skills with along 20 years experience in customer service. Able to speak and write fluently in both languages (spanish and english).

. Self motivated to perform with discipline and enthusiastic to work, learn and adapt to the enviroment.

. Able to work face to face and over the phone with customers, helping with the issuances of loans, check cashing and money wire transfer services.

. Strengthen and enhance existing client relationships trough the processing of client requests, timely resolving of client inquiries and making sure key client information and documentation is up to date.

. Apply firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity.

. Strong computer skills and knowledge in Microsoft Office products.

. Store Supervisor: Evaluated store performance, identified appropriate solutions to minimize issues and trained new employees.

Floor Coordinator

T.J. Maxx & HomeGoods
West Jordan, UT
10.2010 - 05.2012
  • Facilitate communication between departments to ensure efficient operations.
  • Providing support to team members.
  • Worked effectively in team environments to make the workplace more productive for customers.

Cash Office Associate/Lead Teller

Ross Dress for Less
Midvale, UT
09.2007 - 11.2008
  • Prepared and checked cashier register tills.
  • Processed payments and made bank deposits.

Secretary of the Police Chief

Federal Police Mexico
Colima City, Colima
03.1995 - 06.1997
  • Handled confidential documents with discretion.
  • Preparing records, reports and correspondence.
  • Coordinated communications, taking calls.
  • Organized files for easy retrieval of information when requested.

Accountant

Mexico
Colima City, Colima
07.1989 - 02.1994
  • Managed accounts, resolved billing issues .
  • Reconciled bank statements.
  • Monitored cash flows.
  • Assisted clients to achieved profitability goals.

Education

College Accountant Degree in Mexico

Benito Juarez
Mexico
07-1994

Skills

  • Cash handling
  • Customer service
  • Client relationship management
  • Fraud prevention
  • Loan processing
  • Microsoft Office

Timeline

Advanced Teller

Tosh Financial Check City
05.2012 - Current

Floor Coordinator

T.J. Maxx & HomeGoods
10.2010 - 05.2012

Cash Office Associate/Lead Teller

Ross Dress for Less
09.2007 - 11.2008

Secretary of the Police Chief

Federal Police Mexico
03.1995 - 06.1997

Accountant

Mexico
07.1989 - 02.1994

College Accountant Degree in Mexico

Benito Juarez
Silvia Clifton