Dynamic professional with 20 years of experience in customer service, including a role as an Advanced Teller at Tosh Financial Check City. Proven expertise in cash handling and client relationship management, fostering strong connections while ensuring fraud prevention. Enthusiastic about enhancing customer experiences and driving operational success through effective communication and teamwork.
. Manage the daily volume of inbound calls and emails from customers, providing world-class customer service to both internal and external clients in all interactions.
. Excellent verbal and written communications skills with along 20 years experience in customer service. Able to speak and write fluently in both languages (spanish and english).
. Self motivated to perform with discipline and enthusiastic to work, learn and adapt to the enviroment.
. Able to work face to face and over the phone with customers, helping with the issuances of loans, check cashing and money wire transfer services.
. Strengthen and enhance existing client relationships trough the processing of client requests, timely resolving of client inquiries and making sure key client information and documentation is up to date.
. Apply firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity.
. Strong computer skills and knowledge in Microsoft Office products.
. Store Supervisor: Evaluated store performance, identified appropriate solutions to minimize issues and trained new employees.