Silvia Clifton

. Manage the daily volume of inbound calls and emails from customers, providing world-class customer service to both internal and external clients in all interactions.

. Excellent verbal and written communications skills with along 20 years experience in customer service. Able to speak and write fluently in both languages (spanish and english).

. Self motivated to perform with discipline and enthusiastic to work, learn and adapt to the enviroment.

. Able to work face to face and over the phone with customers, helping with the issuances of loans, check cashing and money wire transfer services.

. Strengthen and enhance existing client relationships trough the processing of client requests, timely resolving of client inquiries and making sure key client information and documentation is up to date.

. Apply firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity.

. Strong computer skills and knowledge in Microsoft Office products.

. Store Supervisor: Evaluated store performance, identified appropriate solutions to minimize issues and trained new employees.

• Facilitate communication between departments to ensure efficient operations.
• Providing support to team members.
• Worked effectively in team environments to make the workplace more productive for customers.

• Prepared and checked cashier register tills.
• Processed payments and made bank deposits.

• Handled confidential documents with discretion.
• Preparing records, reports and correspondence.
• Coordinated communications, taking calls.
• Organized files for easy retrieval of information when requested.

• Managed accounts, resolved billing issues .
• Reconciled bank statements.
• Monitored cash flows.
• Assisted clients to achieved profitability goals.