Silvia Corral
San Jose,CA
Summary
I am a dynamic and driven professional with a Bachelor's degree in Psychology and Social Action, graduating with the highest honors, Summa Cum Laude. With more than 17 years of comprehensive experience in retail management and customer service, I have developed a robust skill set that blends psychological insights with effective leadership techniques.
My expertise lies in fostering an engaging and motivated team environment, where I apply psychological principles to enhance team dynamics, improve customer interactions, and resolve conflicts efficiently. I also have a strong background in merchandising, allowing me to showcase products that appeal to customers and drive sales strategically.
I am passionate about building lasting customer relationships, understanding their needs, and creating memorable shopping experiences. I am currently seeking a management role in retail that will allow me to leverage my extensive experience and dedication to elevate sales performance while nurturing a positive and collaborative workplace culture.
Overview
11
11
years of professional experience
Work History
Counselor-Volunteer
988 Suicide and Crisis Lifeline
06.2023 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Provided emotional support and crisis intervention to individuals in need.
Full Time Psychology Student-Graduated
Palo Alto University
01.2022 - 06.2024
- **Focused on Psychology, Business, and Social Action**
- - Developed analytical and critical thinking skills through psychology coursework.
- - Gained an understanding of business principles and practices.
- - Participated in collaborative group projects, enhancing teamwork skills.
- - Identified psychological, emotional, or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
Store Manager
Banter by Piercing Pagoda
01.2022 - 03.2023
- Opened and closed the store, ensuring that the jewelry was securely locked.
- Enforced loss prevention policies to minimize theft and pierced customers’ ears while strictly adhering to sanitary protocols.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Additionally, I successfully managed store employees in a fast-paced environment through proactive communication and positive feedback.
- Played a key role in enhancing customer satisfaction through personalized service and was recognized for my achievements in sales.
- Managed daily operations to ensure the store functioned smoothly while maintaining a clean and safe environment for both customers and employees. My responsibilities included overseeing inventory control, cash management, and the procedures for opening and closing the store.
Senior Sales Associate
Tempurpedic Retail Stores
02.2020 - 04.2022
- Opened and closed store
- Met or exceeded sales objectives consistently to drive company growth.
- Cultivated a positive work environment that fostered collaboration among team members while encouraging individual achievement goals.
- Maintained standards of presentation and product care
- Fostered and supported a collaborative and open environment
- Listened intently and gave customers the confidence to make the best product decision.
Receptionist
Nelson Staffing
11.2013 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Key Holder
Ted Baker London (Apparel_
01.2018 - 01.2019
- I opened and closed the store, ensuring that the security alarm was activated and all doors were locked at closing time. I supervised the staff by providing positive coaching and mentoring. Additionally, I processed online returns accurately and without errors.
- I effectively managed operational procedures and consistently maintained or exceeded company sales and key performance indicators (KPIs). I completed tasks accurately and on time, reflecting the brand's values while demonstrating expertise in anticipating customer needs.
- I followed merchandising principles and replenishment guidelines within the store, and I assisted the visual manager with visual merchandising, floor moves, and dressing mannequins.
Education
Bachelor of Science - Psychology & Social Action
Palo Alto University
Palo Alto, CA06-2024
Associate of Arts - Liberal Arts-Social & Behavioral Emphasis
De Anza College
Cupertino, CA01-2013
Skills
- Store operations
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Customer Relationship Management
(CRM)
Policy Implementation
Schedule Preparation
Staff Development
- Training and mentoring
- Loss prevention procedures
Languages
Spanish
Native or Bilingual
Timeline
Counselor-Volunteer
988 Suicide and Crisis Lifeline
06.2023 - Current
Full Time Psychology Student-Graduated
Palo Alto University
01.2022 - 06.2024
Store Manager
Banter by Piercing Pagoda
01.2022 - 03.2023
Senior Sales Associate
Tempurpedic Retail Stores
02.2020 - 04.2022
Key Holder
Ted Baker London (Apparel_
01.2018 - 01.2019
Receptionist
Nelson Staffing
11.2013 - 01.2020
Bachelor of Science - Psychology & Social Action
Palo Alto University
Associate of Arts - Liberal Arts-Social & Behavioral Emphasis
De Anza College
Similar Profiles
JENNIFER KIMPELJENNIFER KIMPEL
Crisis Counselor at 988 Suicide Hotline/Long Island Crisis CenterCrisis Counselor at 988 Suicide Hotline/Long Island Crisis Center
Katherine FiskKatherine Fisk
Volunteer Crisis Counselor at Suicide and Crisis LifelineVolunteer Crisis Counselor at Suicide and Crisis Lifeline
Alexis WalkerAlexis Walker
Crisis Counselor at Vibrant Emotional Health, 988 LifelineCrisis Counselor at Vibrant Emotional Health, 988 Lifeline