Ariana Alvarez
Oklahoma City
Summary
Versatile professional with a robust background in crisis management, sales enhancement, and child development. Excelled in active listening and problem-solving, boosting client engagement and satisfaction. Demonstrated exceptional teamwork and emotional intelligence, leading to significant service improvements and positive outcomes.
Overview
5
5
years of professional experience
Work History
Crisis Counselor/Therapist
988 Suicide and Crisis Lifeline
03.2024 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Documented risk to each client and context of concerns.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
Sales Representative
Cox Communications
02.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased earnings through strategic targeting of promising clients.
- Maintained current understanding of industry developments for strategic client consultations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
Sales Associate/Cashier
7-eleven
06.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Daycare Teacher
Cornerstone Child Enrichment Center
08.2020 - 01.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Oversaw daily transitions between various activities such as learning, snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Education
Diploma - High School
Fredrick A. Douglass
Oklahoma City, OK05.2020
Skills
- Active listening
- Verbal and written communication
- Problem-solving skills
- Excellent people skills
- Cash handling
- Customer retention
- Client engagement
- Product or service sales
- Attention to detail
- Time management
- Teamwork and collaboration
- Problem-solving
- Multi-tasking strength
- Stocking and receiving
- Hospitality and accommodation
- Child safety
- Cleaning and sanitation
- CPR and first aid
- Social development activities
- Child development
- Emotional intelligence
Accomplishments
Learning and leading has always came natural to me. I’ve cherish moments and memories being a cheer captain with being a honor roll student. I have continued my education, with the hopes and ambition to become a CMA. I am certified in CPR and enjoy exceeding skills in Microsoft/Micro excel.
Timeline
Crisis Counselor/Therapist
988 Suicide and Crisis Lifeline
03.2024 - Current
Sales Representative
Cox Communications
02.2023 - 03.2024
Sales Associate/Cashier
7-eleven
06.2021 - 02.2023
Daycare Teacher
Cornerstone Child Enrichment Center
08.2020 - 01.2021
Diploma - High School
Fredrick A. Douglass
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