Silvia Egas
Corona,NY
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in Pharmacy. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy manager
Mi Botica Pharmacy
01.2019 - 03.2023
- Cveec.corp (Mi Botica Pharmacy) is a small independent pharmacy and my responsibilities were:
- Overseeing sales assistants, cashiers, shelf stockers, and other pharmacy employees
- Preparing drugs and executing prescription orders for collection or delivery
- Ordering pharmacy supplies and controlling the inventory on a daily basis
- Verifying prescription details with the healthcare specialists who prescribed them, when required
- Advising customers about the recommended use, dosage, and possible side-effects of medication
- Monitoring product displays and shelves, as well as the general appearance of the pharmacy
- Addressing customers' requests and complaints
- Appointing and training new pharmacy employees and scheduling shifts.
Pharmacy technician
11.2017 - 05.2019
- Three’j Pharmacy
- Accurately prepare and distribute patient medications;
- Perform calculations;
- Accurately prepare and distribute patient medications;
- Perform calculations;
- Use technology to help maintain accurate patient records, medication inventory, and orders, and;
- Ensure compliance with regulatory requirements
Technical Support
Teleperformance
01.2011 - 10.2017
- Provide front line, first level, technical assistance for consumers
- Supporting Client specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
- Adhere to all work schedule assignments.
Pharmacy Manager
Freya's Pharmacy
05.2023 - Current
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Education
Bachelor of Science - Economics
Universidad De Guayaquil
Guayaquil, Ecuador12.2015
Skills
- Effective communication
- Collaboration and supporting other team members
- Verbal and writing communication
- Attention to detail, catching mistakes and fixing them
- Work ethic
- Very creative
- Activities
- Use this section to highlight your relevant passions, activities, and how you like to give back It’s good to include Leadership and volunteer experiences here Or show off important extras like publications, certifications, languages and more
- 2
Certification
- Licensed Realtor - [Timeframe]
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Pharmacy Manager
Freya's Pharmacy
05.2023 - Current
Pharmacy manager
Mi Botica Pharmacy
01.2019 - 03.2023
Pharmacy technician
11.2017 - 05.2019
Technical Support
Teleperformance
01.2011 - 10.2017
Bachelor of Science - Economics
Universidad De Guayaquil
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