Silvia Galdamez
Bay Point,CA
Summary
Dynamic and adaptable professional with a proven track record at Starbucks, enhancing customer satisfaction and streamlining service processes. Skilled in customer service and problem-solving, I spearheaded initiatives that significantly improved service quality and operational efficiency. My energetic approach and ability to learn quickly have consistently driven positive outcomes and increased engagement.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Fresh Pulp Holdings
Pleasanton, CA
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Activity Director
Presidio Village Senior Housing
Pittsburg, CA
06.2022 - 08.2024
- Orchestrated weekly senior engagement programs, increasing participation through curated activities like art classes, fitness sessions, and cultural outings
- Developed comprehensive activity schedules for 100+ residents, leveraging resident feedback tools and analytics to tailor offerings
- Spearheaded collaboration with local organizations and volunteers to expand program offerings, securing partnerships for bi-monthly events that boosted overall resident satisfaction scores
- Drove the Community Bus to allow Seniors to get around to do shopping or get to doctor appointments
- Facilitated Holiday parties and events for community engagement and participation
Supervisor
Boudin
Walnut Creek
04.2018 - 08.2019
- Maintained all shift breaks and meal breaks to ensure employee satisfaction
- Jumped in all positions when needed at all times including cook, bussing, prep, and cashier
- Took care of all inventory orders to make sure all products and materials were met to ensure restaurant productivity
- Organized and counted safe
- Distributed change to cashiers when needed
- Opened and closed restaurant during appropriate business hours
Barista/Supervisor
Starbucks
Pittsburg, CA
10.2014 - 03.2018
- Spearheaded a team of 8 baristas in a high-volume store, increasing customer satisfaction through streamlined service processes and enhanced training programs
- Oversaw daily operations during peak hours, managing inventory and transactions efficiently, leading to a decrease in wait times and an increase in sales
- Orchestrated employee scheduling and shift coverage, achieving attendance reliability and ensuring seamless operations without staffing shortages
- Implemented a new customer feedback system that increased actionable insights, enabling targeted improvements in store service quality and employee engagement
- Counted safe and made sure to distribute change to cash tills when needed
Education
Psychology -
Los Medanos Community College
Pittsburg, CA01.2025
California Culinary Academy - Baking and Pastry
California Culinary Academy- Le Cordon Bleu SF
San Francisco01.2013
High School Diploma -
Concord High School
Concord, CA01.2010
Skills
- Customer Service
- Personable
- Adaptable
- Self Motivated
- Quick Learner
- Problem Solver
- Proactive
- Energetic
- Resourceful
Timeline
Customer Service Representative
Fresh Pulp Holdings
01.2024 - Current
Activity Director
Presidio Village Senior Housing
06.2022 - 08.2024
Supervisor
Boudin
04.2018 - 08.2019
Barista/Supervisor
Starbucks
10.2014 - 03.2018
Psychology -
Los Medanos Community College
California Culinary Academy - Baking and Pastry
California Culinary Academy- Le Cordon Bleu SF
High School Diploma -
Concord High School
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