Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Silvia Garcia

Dallas,TX

Summary

To obtain a position in the retail industry where there is room for expansion and growth opportunity, as an individual, as well as a valued employee Seasoned Support Specialist with background in troubleshooting, customer service, and technical support. Strengths include problem solving, team collaboration, and communication skills. Known for delivering high-quality assistance to customers while exceeding expectations. Previous roles resulted in improved client satisfaction and streamlined processes within departments.

Overview

16
16
years of professional experience

Work History

Imaging Services Support Specialist

UT Southwestern
Dallas, TX
02.2023 - Current
  • Troubleshot hardware and software problems on Windows and Mac OS platforms.
  • Documented customer inquiries and resolutions in a ticketing system.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Evaluated existing processes and procedures for potential areas of improvement.
  • Conducted workflow analysis, space design or cost comparison analysis.

Img Tech Assist

UT Southwestern
Dallas, USA
08.2019 - 02.2023
  • Met with staff to discuss rules, regulations and work-related problems.

Patient Transport

UT Southwestern
Dallas, USA
02.2019 - 07.2019
  • Maintained accurate records of patient transport logs.

hairstylist

Mhairlounge
Dallas, USA
01.2013 - 12.2018
  • Customer service
  • Office management

Sales associate

Sally Beauty Supply
Irving, USA
01.2009 - 12.2012
  • Bilingual

Education

Certificate of Completion - Front Desk & Dispensary Operations

Ogle Beauty School of Hair, Skin and Nails
Dallas, TX
01.2013

Mountain View College
Dallas, TX
01.2012

Nimitz High School
Irving, TX
01.2009

Skills

  • Customer service
  • Sales
  • Cashiering
  • Advising people
  • Counting money
  • Banking
  • Attention to detail
  • Microsoft word
  • Microsoft office
  • 70 words per minute
  • Power point
  • Excel
  • Editing
  • Phone operations

Languages

Spanish
Professional

References

References available upon request

Timeline

Imaging Services Support Specialist

UT Southwestern
02.2023 - Current

Img Tech Assist

UT Southwestern
08.2019 - 02.2023

Patient Transport

UT Southwestern
02.2019 - 07.2019

hairstylist

Mhairlounge
01.2013 - 12.2018

Sales associate

Sally Beauty Supply
01.2009 - 12.2012

Certificate of Completion - Front Desk & Dispensary Operations

Ogle Beauty School of Hair, Skin and Nails

Mountain View College

Nimitz High School
Silvia Garcia