Silvia Heredia Alvarez
Duncan,OK
Summary
Versatile and bilingual professional with experience at Covenant Security, adept in security protocols and customer service. Excelled in emergency response and fostering a safe, welcoming environment. Skilled in report writing and proficient in Spanish, demonstrating strong communication and multitasking abilities.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response. I can handle someone else's money too.
Overview
18
18
years of professional experience
Work History
Security Officer
Covenant Security
11.2013 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Waitress
El Palacio Mexican Restaurant and Captain Macks
05.1999 - 12.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- I am able to count money back and handle money and I am able to figure out percentages
Education
Bachelor of Arts - Mathmetics
Cameron University
Lawton, OK05-2006
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Bilingual can speak and write Spanish
- Can count money and handle money
Timeline
Security Officer
Covenant Security
11.2013 - 11.2016
Waitress
El Palacio Mexican Restaurant and Captain Macks
05.1999 - 12.2012
Bachelor of Arts - Mathmetics
Cameron University
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